Search Apartments in Bernhards Bay

"Room was very outdated and very dirty. The shower did not work. The room smelled like mildew. "

"We didn't use the air conditioning but the heat seems sufficient and didn't use the laundry service"

"I wasn't there very long, but the staff was very friendly and our room was very clean along with the lobby and hall. "

"I wish I could give this place a negative star review. Please listen to me when I tell you do not give this place your money (especially your credit card). When you arrive you are told to give your credit card information for a $100 “incidental fee” that is “refundable”. Keep this in mind. Right off the bat we were placed in the wrong room. At first I thought it was no big deal, these things happen. But when we were placed in the correct room, there was no heat and no hot water and it was single digits outside. We were cold. We booked a room for just one night (literally just slept there). I handed my room keys to the lady at the counter the next morning and left the hotel. The morning after that I was charged not only the $100 “incidental fee”, but an additional $25. Then the NEXT morning I was charged an additional $65! I called the hotel MULTIPLE times a day since then looking for an explanation and a refund. Each time I called I was told the manager was busy and they’ll get back to me. It’s been over a month and I still haven’t heard anything from them. "

"I’d give this hotel a 5 star, however, the walls are thin and the room next to ours kept us us literally all night!"

"Great-espy for the price"

"Clean room"

"Room was clean overall but sofas covered in pet hair. Old beaten furniture. Parking lights out."

"I booked a stay through Expedia at Embassy Suites by Hilton Syracuse Destiny USA and unfortunately experienced multiple significant issues during the stay. Our first room had no functioning electrical outlets and the in-room phone did not work. After several unanswered attempts to contact the front desk from my personal phone, we were moved to another room. The second room also had several problems including a broken refrigerator, a broken kitchenette drain, a non-working television, and again a non-functioning room phone. Additionally, only one of the hotel’s three elevators was operational during the stay, and there was a concerning incident involving unsupervised children engaging in unsafe behavior in the pool area. These issues were acknowledged by the hotel, but no refund was offered. When I contacted Expedia customer service for assistance, I expected some level of advocacy or support given the documented problems with the property. Unfortunately, the representatives I spoke with were not able to provide meaningful assistance and ultimately denied my request for a refund. I understand that hotels operate independently, but part of the value of booking through a platform like Expedia is the expectation that customer service will help resolve situations when accommodations clearly fail to meet basic standards. I hope Expedia reviews situations like this more carefully in the future and provides stronger support to customers when legitimate concerns arise."