I have rented houses in various cities around the country and honestly this was the worst check-in/customer service experience I've ever had. We arrived at the rental property and first attempted to enter the house around 5 p.m. The keypad did not work, so we contacted Vacasa (rep was in Oregon, I was in Delaware) and after trying to troubleshoot the issue with that person for 15 minutes the call was disconnected. So, I called back and that person says they will contact the local property management office and someone would be there to let us in within the hour. Not the answer I was hoping for, but ok. By 6:30 we were still waiting and hadn't received a follow-up call. Again, I call back and the third rep tells me they want to reset the keypad code but after multiple attempts it still doesn't work and they say they will contact the local office again and send someone with a key. Two hours later at 7 pm we're still waiting, hungry and in desperate of a bathroom. I call again and speak to a very kind gentleman who is working in Florida who keeps me on the line while he tries to resolve the issue and later elevating the issue to his supervisor. FINALLY, after waiting 2.5 hours, someone shows up with a key and tells us "we just got the ticket 15 minute ago." What the heck?!?!? I also asked several of the reps if we could get a late checkout on Sunday but was told "we can't do that, we would have to check with the local office." I asked that they do so, since we paid for the house and we just wanted what we paid for. Not one person, and I spoke to quite a few, at Vacasa - local or corporate - followed up with us to see if everything was ok or to express their apologies. I got a text on the last day about the checkout process, but that was it. I will never, every use them again since they don't seem to value our time or money.