Richmond Broad Street Hotels

"room was clean, staff was helpful, and the common areas were great as well clean. "

"The location was great: 2-3 blocks from Capitol. The Internet was extremely slow. If you want to use it, you need to pay a lot. The 'free' password did not work. Nothing is included. Parking is $45/night, but is not mentioned when booking the room. The room lacked a robe, lotion. You could tell that it was prepared in a hurry. If you have to call the hotel for any reason, be prepared to get a 1800... sales number, to wait, be disconnected and repeat the whole cycle again. There is no direct number to the reception/front desk. The restaurant/tavern on the 1st floor was very, very slow, yet expensive. Be prepared to wait for an hour in the morning just for eggs, pancakes and coffee. Staff appear to be nice, but only because they are waiting for tips. "

"Yes"

"Very walkable area. The hotel offered valet parking so a set it and forget it vibe. "

"I seriously have stayed in nicer cheap road side Motel 6s than this place. Room had a horrible AC unit that groaned and howled while on so badly that I couldn’t sleep with it on. Next two nights I just got the room as cold as possible during the early evening so I could turn off the AC completely when I wanted to sleep. Shampoo dispenser was completely empty; so I asked the front desk to refill it. Came back to the room and had new towels but still no shampoo. Plus shower was barely warm; not frigid or anything but at full heat it barely could be called luke warm. Smoke detector near next to the bed was another interference with good sleep. Extremely bright green led light that lit up the room like a child’s night light. Luckily it was mounted so low that I was able to move an ottoman in the room in front of it and position my suitcase in such a way as to obscure the light. "

"Clean room, friendly staff. Delicious options for breakfast. Great location for walking to restaurants."

"The hotel could use a basic "refresh". While my room was a nice size, it was a bit run down and could use an overall upgrade. The staff was great - Shane is wonderful! I was not clear when housekeeping was to come. Towels were changed every day, but my bed was only made 1 out of the 3 days I was there. Good location. "

"Very clean. Staff was amazing!!! Just a heads up-the rooms do not have a safe in them, if that is something you need!"

"Not clean. In the middle of the night all the plumbing sounded."