“The view was amazing, the room was clean and had plenty supplies however the doors are in need of painting and the hallway was never vacuumed the entire time I was there. I didn't see many workers but the few housekeeping attendants were very nice. The entrance to our room had a terrible odor. The previous guest had left a bucket of fish, a knife and an empty bucket outside of our room. Someone called about it and no one ever came to remove it. The next day my husband picked it up and gave it to……
“Staff members were helping as needed. The property needs to be repaired/ maintained. The room had broken bed, uncomfortable mattress and worn out couch and chairs. Closet and bathroom were not cleaned (found hairs……). Great kitchen and nice space at all. The staff members helped us in fixing the bed and the mattress. The other odd thing is that I booked via Expedia a one bedroom with two beds ( one for us, and separate bed to our child), but they gave us a room with a single bed inside ( not a……
“Great hotel but was always short on pool towels so it was inconvenient. The first room they placed us in was disgusting and the rug was soaked from the broken ac unit. It smelt like mold! They bumped us up to the top floor which was great. Other than that I was an overall good experience.”
“The only bad thing was that people “save” lounge chairs at the pool by putting hotel towels on them in the morning. Many put towels at 8am and didn’t come to the pool until the afternoon. Some customers were hostile about their “saved” loungers. Wish there was a way for the hotel to regulate this. There are cabanas for rent, but not many were rented d/t cost.”
“The staff that I spoke to treated me like an inconvenience. Then had a night man come to my room at around 3:30-4 am and beat the door like the FBI. I jumped out of bed from my sleep and opened the door to a very smug young man who I formed me of a noise complaint about the TV or radio, my wife and I had been dead asleep since about 11 so there was literally nothing on, night even a light. I told him nothing had been on, and he replied "well somebody called and complained" i reiterated that we……
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