Cape Charles Spa Hotel

"Stayed for my birthday barely was in the room but smell was bad and all my towel either was dirt stain or long hairs attached. Will not book again"

"Disappointing.We booked a king bed oceanfront room and received confirmation. When we checked in, only after me verifying it was a king bed, they told me it was two double beds. I showed the clerk ny confirmation I booked a king room. She checjed with her manager as to why the room was changed and we were told they had to do maintenance in the king room and they had no way of getting in touch with us to tell us about the change in rooms and the only room they had left to put us in was a double bed room. They did comp our parking for two nights and a comped breakfast for two. In the room , our coffee pot still had water in it from the prior guest, called the desk, it took housekeeping an hour and a half to bring us a new coffee pot. The bathroom sink only had scalding hot water until about 11pm, at which time there was no water coming out of the faucet. I complained to the manager, he said the maintenance man could come up and work on it but my husband was already sleeping, by morning we did have running water. Great hotel location, but truly a disappointing stay for a Hilton "

"We really enjoy the 21 and over pool area. The firepit and seating area is nice. Our room had a great view and having complimentary washer and dryer was great! The facilty could use some updating/refreshing in some areas and the elevators could use a really good/deep cleaning. "

"The staff was very nice and helpful"

"Ocean Sands is a great place to relax and enjoy clean spacious rooms. All of their rooms are oceanfront and have fully equipped kitchens. The tubs are huge and the pool equipped with a nice hot tub, with an outside sunning area. We stay at Ocean Sands at least 3-4 times a year."

"They were renovating so I am sure if we come another time it would be a higher rating. A few things that would improve the stay is providing coffee filters with the coffee and a clearer process for requesting towels, toilet paper ect. since most stays are multiple days ."

"No frills ocean front hotel with indoor pool, typical for the area. Location is within easy walking distance to haunted house attraction, mini golf, mirror maze. Good for families to enjoy both beach and activities."