「Impressive ! Phone line reachable & able to help bçs my flight delay 9hrs. Driving 270Km, I was 5min late, staff no complaint even they said wait me till 11:00pm !
Spaces room. Grand hotel inside both paintings, furniture with good match. Like stay at a small castle. Traditional Scottish restaurant, cosy, good food. Friendly greeting staffs. Big laund in front ... so good!」
「Wunderschönes Altes Gutshaus mitten in Strathpeffer! Sehr schöner Anblick vom Frühstücksbereich auf die Highlands! Frühstück war voll ausreichend! Sehr netter Service! Zimmer war sehr sauber und gepflegt! Es war in Schottland unser schönstes Hotel auf unserer Rundreise! Wir kommen beim nächsten Mal wieder」
「Derek and Fiona are the best hosts I hv ever met. Though we arrive late, they had no issue at all and came out to receive us warmly and welcoming. The room is absolutely fantastic, neat and tidy. Can see they put a great deal of efforts to decorate them. Feeling very homey :)」
「Booked as a stop off before nc500 and was pleasantly surprised at how beautiful the hotel was, very clean, very nice rooms and the bed super comfy. Bathroom was beautiful too.
Had evening meal too, although restaurant was full we could sit in the bar area for food. A little noisy but I’m in the bar what could I expect lol
Really enjoyed our stay 」
「This is a great wee place to stay if you are stopping off or looking for some cheap and quick. The staff were amazing and super helpful. And offer use of the kitchen if I wanted to make some food. Honestly amazing! Also offered to make up a wee bag for breakfast as I was leaving early! I managed to get something before I left. Only thing I’ll say, the room could do a with a little TLC, the shower doors don’t close properly, the door handle is loose and the curtains need fixed slightly, but...
「I picked this place as I enjoy having cooking facilities with accommodation and when having an early start for work means I can make breakfast still. Nice bedroom/relaxation area. Only slight downside is the shower head slider pole thing kept slipping and spinning round but bathroom was nice too otherwise.」
「All members of the group thought this was an absolute jewel. The rooms were clean tidy and comfortable. We availed ourselves of the bar and the drinks were spot on. for food we all had the steak pie which was fabulous. Breakfast was again fantastic and for the price was an absolute bargain. the staff were great friendly and no dramas there are many hotel chains could learn lessons from this establishment. thank you」
"一向對此品牌有信心,早前於Exeter,或更早於Maldives的都感覺良好,但今次的體驗實在太差了!
此酒店地點非常之方便,就在high street 的未端,但對面就是酒吧和餐廳,昨晚酒吧的音樂根本令人不能入睡,到前台找經理投訴卻沒有回應,職員只說噪音問題一直存在,一直都有客人投訴!
說實在的,這次Scotland旅程,這一晚酒店房間的價格是最貴的,但真是想不到貴左那裡,被安排住在一樓,當然入住時不知道還有噪音問題,面向的是城市景觀,到今早早餐時的餐廳,面向Loch Ness 河/湖景觀才醒覺預期入住和享受的體驗是完全沒有體會得到。
這樣的價錢,房間只屬一般,服務方面,昨晚投訴了,都沒有什麼回應,只說如果要換只有普通的房間,酒吧的噪音會持續到三點,但當時已經是凌晨一點。
這次體驗真的沒有很差,只有更差!
I have always trusted this brand with good experiences in Exeter and the Maldives, but this stay was extremely disappointing.
The hotel location is convenient, but the bar across the street played loud music until 3 am, making it impossible to sleep. Staff admitted this has always been a problem, and there was no effective response when I complained at 1 am.
This was the most expensive night of my Scotland trip, yet the room was average, and I did not get the quiet, comfortable stay I paid for. I only realized in the morning that the experience I expected was completely missing.
Given the sleepless night and lack of proper service recovery, I am requesting a refund for this stay."