Bacalar Cenote Cocalitos Hotels

"Hotel Carolina truly exceeded our expectations. From the moment we arrived, the entire staff—from the front desk to housekeeping and the restaurant team—was welcoming, attentive, and always ready to help, including organizing our taxi with ease. The property itself is beautiful, with an incredible lagoon view that made our stay even more special. The rooms were spotless, comfortable, and very well maintained. We especially loved the complimentary use of kayaks and paddleboards, which allowed us to fully enjoy the peaceful lagoon. The location is also ideal: about a 20-minute walk to town and roughly 40 minutes from the airport, offering the perfect balance between convenience and tranquility. Overall, this hotel delivered more than we expected, and we would absolutely stay here again. We’re already looking forward to coming back!"

"Was a unique experience on everything the best place to stay The staff was excellent "

"El staff fue muy amable todo el tiempo, las instalaciones se ven en muy buen estado."

"Perfect hotel for relaxation. The view is breathtaking. The room was huge we liked the separate toilet and shower stalls, the multi use shampoo, conditioner and body wash. We would have liked a bottle of lotion too. The on-site restaurant patio was a real bonus, the food was delicious and plated beautifully The waiters were very personable and professional. "

"We were really pleased with our stay at the AGAM - it was well located about a five minute walk to the lagoon and ten minutes to the zócalo. The hotel is beautifully kept with a nice pool and garden, and clean and stylish rooms. The bed was comfortable, though a little on the firm side. Breakfast was really nice, and the staff were fabulous. We had help booking tours, and when there was a medical emergency they really went above and beyond to help sort out some logistics. Abril, in particular, was incredibly kind and helpful during our stay. I would happily stay at the AGAM again and wouldn't hesitate to recommend it! "

"Beautiful and clean hotel love it 😍"

"Very nice and helpful staff. The conditions of the hotel are not updated, sheets and towels are not in the best conditions. We did not used the pool but we noticed someone cleans it. It is far from downtown but the staff can get taxis."

"Clean room, polite staff, good breakfast, amazing location. The view is mesmerizing. "

"Breakfast included is just coffee and toasts plus papaya in case you like it… anything else has a cost. Location is perfect in the lake in front of a nice island. Having kayaks is a plus!!!"