Cenote Chaak Tun

Great property, great staff, dirty rooms. Cockroaches.

Unfortunately, my recent stay at this hotel was a disappointing experience and fell well below my expectations. From the overall condition of the property to the level of service and attention to detail, there were several areas that could have been significantly better. For the price paid, I expected a much higher standard of cleanliness, comfort, and hospitality. Unfortunately, the experience did not reflect the value or quality I would expect from a hotel in this category. A hotel stay should provide a comfortable, welcoming environment where guests feel valued. Sadly, that was not my experience. There is clearly room for improvement when it comes to maintaining standards and delivering a positive guest experience. I would rate my stay 2 out of 5 stars. I hope management takes guest feedback seriously and uses it as an opportunity to address these shortcomings. Based on my experience, I would be hesitant to return or recommend this property to others. Angel - he's a server in one of the restaurant was the only person who deliver on hospitality. Give him a raise or promotion Food is extremely bad and bland, no taste. Hire a executive chef who knows how to cook. Literally the worst food Ive had in any establisment. 1star food