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Reviews of Six Senses Qing Cheng Mountain

5 out of 5
Six Senses Qing Cheng Mountain
No.2 Dong Ruan Road, Qingcheng Mountain Town, Dujiangyan, Chengdu, Sichuan

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 2 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Longyao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Chun Shuang

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Jack Widagdo (General Manager) on 10 Jan 2020
Dear Chun Shuang. Thank you for sharing the score with us. Here at Six Senses Qing Cheng Mountain, we take pride of guests feedback and strive to act upon them. Let us know if there's any specific to your less than perfect stays. I would love to hear from you directly. Cheers

10/10 Excellent

Victor, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so nice experience in the beginning but gets better after that. Disappointed that there are no 1. welcome email prior to arrival 2. not even a welcome card from the resort GM. More disappointed to know, there is no GEM appointed to our room. The front desk staff claimed that only villa guest will be entitled a GEM as there are more than 100 rooms in the property to cope with. Can’t help My high expectations of Six senses brand dropped to the bottom as I was wowed by the level of service in Six senses Uluwatu last year with outstanding GEM Amita and GM Manish Puri taking care of everything. Anyway a very big thanks to the front desk and housekeeping team for decorating the room and provide a cheese cake for my wife’s birthday. F&B service manager Pierre Henri and Josie from Sala Thai restaurant made good recommendations for my wife’s birthday dinner. We also enjoyed a very professional and detailed tour by 1. Summer for our Qingcheng Shan tour 2. and Vanilla for Dujiangyan tour. My wife and I enjoyed how the narrations bringing every being and structure to life. Six Senses Spa is a must go. We felt fresh after the body scrub and deep tissue massage. Overall the experience will be perfect if only there are no hiccups at the beginning. I would like to thank again Vanilla, Summer, Pierre Henri and Josie for their outstanding service and the rest of the friendly ground staffs.
Stayed 3 nights in Nov 2019
Response from Jack Widagdo / General Manager on 17 Dec 2019
Dear Victor. Thank you for sharing your recent stay experience with Six Senses Qing Cheng Mountain. Glad to hear that Vanilla, Summer, Pierre, Josie, were able to turn around your not-so perfect arrival experience. We are evolving as China 1st Six Senses property and your feedback is valuable for our re-training purpose. Cheers

10/10 Excellent

Choon May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Jack Widagdo / General Manager on 17 Dec 2019
Dear Choon May. Thank you for the Top Score to Six Senses Qing Cheng Mountain, China 1st Six Senses. Have a wonderful Xmas and see you next time. Cheers

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is nice, but I was surprised that room service was closed by 10 pm
Stayed 1 night in Oct 2019

10/10 Excellent

Atik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing experience at Six Senses!
This was one of the best hotels in one of the best locations we have been to. Our stay was fantastic and the service was absolutely exceptional. Despite not speaking any Chinese, we had no problem communicating with the hotel staff in English and they went the extra mile in providing us the most memorable stay at the Six Senses. The food was incredible, and being vegetarians, we never ran short of options to eat great Sichuan Chinese dishes, amazing Thai food and hearty breakfasts every morning. One of the highlights of our stay was the Hotel Square that served us fresh Dan Dan noodles and a wide selection of teas every afternoon. The hotel organized us an awesome trip to Wolong to see pandas amidst the snow covered mountains. We also enjoyed our hike on Qing Cheng Mountain and our visits to Panda Ark. Overall our experience at Six Senses Qing Cheng Mountain was phenomenal. The hotel food, the service, the amazing spa, the mountain views & the pandas made our trip memorable and make us want to go back in a heartbeat.
Stayed 5 nights in Jan 2019

6/10 Okay

Carol

Liked: Staff & service, room comfort
There are local tourists spitting in the restaurant which is really gross. It’s a six senses property but in terms of service and up keeping of the hotel it’s not of the same standard.
Stayed 1 night in Nov 2018
Response from Hotel Management on 14 Nov 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing view; bad front desk staff
Bad experience upon check-in. I was asked to hold RMB5000 deposit for 2 nights stay, while my friend was asked to hold RMB3000 for the same period of stay. When I asked about the policy of holding deposit, they said usually it's RMB1000 per night. They were not able to give me an answer when I asked why they asked me to hold RMB5000, but just to cancel the RMB5000 deposit and redo a new one for RMB2000.Totally confusing
Response from Six Senses Qing Cheng Mountain on 21 Apr 2017
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Time in Qing Cheng Shan
Our stay at Six Senses Qing Cheng Shan was amazing. The grounds were very nice, the room was immaculate, and the spa was rejuvenating. The one complaint I had was that the staff, while well-intentioned, seemed a bit undertrained in how to provide 5-star service. English ability was also hit or miss. Thankfully we both speak Chinese so while not an issue for us, it might be for other travelers. Nonetheless, I'd highly recommend this place as a getaway and worth the hour-long trek if you're around Chengdu. The Spa alone is reason to come (get the hot stone massage!).

10/10 Excellent

alex, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location
Hotel location is good near mini bus to gate of mountant. If hotel will provide some local tour to old town will be good.

10/10 Excellent

ZHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿滿意，雖然有一些員工服務未夠水平，但整體員工態度親切友善，感覺良好，是一間可以令人放鬆的渡假酒店，下次到青城山旅遊也會選擇這裡。
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderschönes Resort am Fuß des Qing Cheng Mountai
Wir haben den Aufenthalt in diesem wunderschönen Hotel genossen. Das Angebot der Exkursionen war enorm und außergewöhnlich. Wir hatten z. B. in einem Tempel unter 1000 jährigen Bäumen, bei einem bekannten Meister, eine TaiChi Stunde gebucht, ein unvergessliches Erlebnis. Der Service in diesem Hotel war hervorragend und das Essen, vom Frühstückbuffet bis zum Abend excellent!
Stayed 4 nights in Apr 2018
Response from Helen on 10 May 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice decor and facilitaties and very comfortable environment. Quiet neighbourhood to explore without very crowded. Nice restaurant and service. Yet, wifi not very stable, so the connection of the phone hotel provided is not very consistent. Experienced a 15-minute period of water supply problem, no water coming out from the tap.
Response from Helen on 10 May 2018
Dear Guest, Thank you for taking the time to share your feedback,it is feedback like this that we learn from and use to improve. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

Sonia, Japan

Disliked: Cleanliness, property conditions & facilities, room comfort
値段の割に利便性の低いホテル
水量が少ないのと湯温がぬるいせいで、バスタブにお湯を溜めることができません。 敷地内のカフェや軽食スペースが夕方5時までしか使えずしかも割高で、実用性に欠けます。 スイートでしたが階下の客の喧嘩が聞こえてきて熟睡できませんでした。 コンセントは使えない（接触が悪い）箇所が多かったです。 部屋の雰囲気は良いですが、また利用したいとは思えませんでした。ただ、青城山周辺ではあまり選択肢がないので立地上外国人に人気はあるかもしれませんね。
Stayed 1 night in Dec 2017
Response from Helen on 3 Feb 2018
お客様へ、 フィードバックにお時間を頂ありがとうございます。お客様が我々のホテルでより良い体験を出る様このフィードバックを元に改善を図りたいと思っております。我々はより良いホテルでの時間を過ごしていただける様努力していますが、今回その目標を達せなかった事を大変申し訳なく思っております。もしもう一度チャンスを頂けるのであれば、お客様の意見を元に学び、改善し、より良いホテル体験ができる様努力する事を必ずお約束いたします。

10/10 Excellent

akio, 中国成都

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地、サービス、食事 全てが最高峰。世界遺産に隣接した四川省の楽園
父が私が赴任している成都に旅行に来るということなので、上司から紹介され、こちらのホテルを利用しました。青城山、都江堰、パンダ基地などこの辺りの有名所へのアクセスも抜群に良く効率的に観光地を回ることが出来ました。部屋の内装は中国建築をモダンに解釈した可愛い作りで木材を利用したエコな設計にも非常に好感が持てました。部屋の中の調度品もお部屋に合わせて作られていて特にティッシュケースやハンガーなど小物たちの可愛いこと！きっと女性はたまらないと思います。 食事はチェックインした日の夜はタイ料理のお店に行きました。タイ料理はクセのあるイメージがあったのですが非常に上品で食べやすい味でタイ料理のイメージが変わりました。食事のあとにいった「ムーンバー」というバーも月をイメージした内装ですごく可愛かったです。オリジナルカクテルやワインを美味しく頂きました。お通のピーナッツまですごく美味しかったです。朝食はホテルの敷地内で育てている、オーガニック野菜や鶏の卵を使ったビュッフェでした。この時食べた四川風オムレツは一生忘れないと思います。凄くオススメです。 ただこのホテルで一番凄いのはサービスです。まず会う従業員の方全てが凄く丁寧な接客をしてくれます。私の下手な中国語も嫌な顔一つせず聞いてくれて一所懸命に理解してくれました。屋内プールで泳ごうと水着を買いに行った時に接客してくれたスパの方々は会計の時に出して頂いた紅茶を父が美味しいと言ったらなんとその日のうちにレシピを私のEメールアドレスまで送ってくれました。それ以外にも道で会った人達や、レストランの方々、自分の下手な中国語を聞き取ってタクシーなどの手配をしてくれた受付の方々、皆さん素晴らしいサービスでした。特に私達の担当としてついてくれた「EKO」さん。（スペルがあっているかわかりません）丁寧にホテルの説明をして頂いたり、様々な手配、寒い中での出迎え見送りなどすごく感動しました。このかたのお陰で父との旅行がすごく思い出深いものになりました。 お部屋、サービス、食事全て二重丸の素晴らしいホテルでした。是非また利用したいです。
Stayed 1 night in Nov 2017
Response from Helen on 30 Nov 2017
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

J, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The most excellent hotel / resort I've ever stayed. Good to relaxing yourself from the work / life. Feels like enjoying the different life in the natural. We only had 3-day holiday this time, would like to stay in Six Sense a week to enjoy and relax further. Hotel is just next to the Qingchengshan, which is one of the most famous visiting spot in Chendu. Also only takes 20-30 mins to the Panda Valley and Qujiangyan by car (we used Didi). There is a golf course and etc. near to the hotel, but we didnt have enough time to play. Restaurant also value to be recommended. Thai seems to be popular, however we had lunch at Chinese one as my husband is an foreigner. SPA / swimming pool are amazing as well. We also enjoyed the free cinerma and library / exhitibion hall too. Above all, we really had a great time in Six Sense and Chengdu.
Stayed 2 nights in Sep 2017
Response from Helen on 26 Sept 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Hui Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
硬體設備到位，軟體設備稍嫌不足
設備一流，硬體一流，就是服務無法達到六星級，一樣的錢我寧可去東南亞villa度假
Stayed 1 night in Sep 2017
敬爱的顾客， 感谢您花时间分享您的住宿体验。我们希望能够在不久的将来欢迎您的再次光临！ 祝好，

10/10 Excellent

TENTEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb service with hospitality
Stayed two nights with family. Took one day excursion to Qiang Minority village. Excellent experience. Although price seems to be a bit expensive, it's worth.
Stayed 1 night in Aug 2017
Response from Helen on 4 Sept 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

S.Maruco, Chengdu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location.
Good location. The room is cleanliness. Hotel staff are helpful and polite.
Stayed 1 night in Aug 2017
Response from Helen on 24 Aug 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Chin Ki

Liked: Cleanliness, room comfort
Nice luxury resort hotel but room for improvement
Good location right in front of the scenery spot; quiet and tranquil environment but training of staff not up to expectation Quality of breakfast is so so; coffee, tea and congee were only warm, NOT hot at all.... Guest room toilet has unpleasant smell probably due to drainage or ventilation problem which should not happen for a new hotel opened less than couple years? Six Senses Spa is well managed with reasonable charges. Afternoon tea and noddle bar were too expensive

10/10 Excellent

Kai Yip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wei, 成都

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在青城山绝对是最好的酒店，环境宜人，住在里面玩一天没问。酒店服务员服务意识很到位

10/10 Excellent

TAN, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
成都地区最好的酒店，没有之一