Mombasa City Mall Hotels

"Clean rooms. Cleaning was done quickly. Food was excellent. Most of all, excellent customer service and friendly staff "

"Host took an hour to arrive to give access to the room. Apartment was filthy. Electricity kept going out so the host would ask the guest to top up. Nothing worked in the apartment and eventually given a refund in darkness. The host is rude, unprofessional lacks respect and part of the decline of Mombasa as a tourist hotspot. Expedia should ban such hosts "

"Booked and paid through expedia, made 6 calls to the host without a response while waiting outside the apartments..An hour later, the host called me to say the apartment is not managed by themselves and that I should contact Expedia for a refund...Taken me a few days for my money to be returned. Expedia should ban such hosts that are fraudulent ...This is typical behaviour of hosts in Mombasa who are ruining the tourism industry in the area.."

"The grounds are beautiful , the food is good and it’s worth the price. Highly recommended "

"Great hotel"

"This was the worse experience I have ever had! We checked in on Saturday. Shortly after a few hours, where I discovered there was no hot water and one of the ACs were broken, we lost complete power. After 2 hours of the host asking us to wait in the dark, I decided to leave and check into another hotel. The whole time I was in the dark, the host kept reassuring me, the power would come back on. After leaving the place, the owner refused to give me refund claiming he did not know I left, when I clearly told the host we were leaving. Not being able to be compensated and being forced to stay at a place with no power leads me to believe no owner has no integrity and can not be trusted. I highly discourage anyone to reconsider who thinking of staying here. Again, the owner is refusing to compensate despite what happened."

"Old furniture and bed was not very comfortable "