Cul de Sac Hotel with Pool

"Our stay at this hotel was incredibly frustrating from start to finish due to poor communication, rude staff, and constant inconvenience. When we arrived, the front desk told us our room would “take a while” to be ready, but no one clearly explained that we wouldn’t actually get our room until 4 PM. Instead, they kept making us wait for nearly three hours, and every time we asked for an update, they would just say, “Let me check,” without giving us a real answer. No one suggested we come back later or do something else—they just left us waiting with attitude every time we asked for help. What made it worse was that every guest who arrived after us was given a room before we were. Watching everyone else get checked in while we kept being told to wait made us feel like we were being treated differently, especially because we booked differently than others. It honestly felt discriminatory. When we finally got our room after 4 PM, it was the wrong one. We had specifically requested and confirmed a room with two beds, but instead we were given a room with only one bed. When we went back to the front desk, they told us our correct room “would be ready tomorrow” and that we could just switch then. Their only solution was offering breakfast the next morning as compensation. The next day, we had to go through even more inconvenience because we couldn’t move into the correct room until 4 PM again. That meant we had to pack everything up, check out of the first room, wait around all"

"by beach"

"Liked the room, pool, etc. - slightly disappointed that there is no beach on site."

"Comfortable stay , friendly staff and a lot of near by restaurants and activities on the beach convenient to get to"

"Anniversary trip with my husband property clean food was good just smaller portion for a high price staff was ok did experience a lil attitude from 2 females all in all we enjoyed the resort"

"Great property , Very friendly staff. The pool was great ."

"The Sonesta Maho Beach Resort with a total positive Vibe! Exceptional Staff and accommodations. The food was very good with a nice variety to choose from. The drinks were great! There was always something to do and the pool was on point."

"We stayed at Sapphire Beach Resort in St. Maarten and unfortunately the first room we were given was very disappointing. It clearly needed renovation, everything looked old and scratched, there was no hot water, and the bathroom is in serious need of a full update. Even the fridge was very outdated and not appealing. This left us with a very negative first impression and affected our first day. We requested to be moved and were given another room, which was much better. It appeared newly renovated, clean, and everything worked properly. On the positive side, the staff were very friendly and helpful throughout our stay. The view from the balcony overlooking the sea was beautiful, and we really enjoyed the beach. The cats around the property were also a nice touch. Overall, the experience was mixed, the initial room was very poor, but the second room, along with the location, beach, and friendly staff, improved the stay significantly."

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