Santa Marta Customs House Hotels

"Perfect staff and location, gorgeous building. Staff made us feel like valued family members! Senior Perez doted on us at breakfasts (which were delicious) and was so kind - he even packed up a huge lunch for us to take hiking! When one of our excursions failed to pick us on on time, the front desk phoned the excursion company and when the driver did come, THREE staff members came out to scold him and even wrote down the license number for our added safety! Hotel itself is a historic landmark (Simon Bolivar's remains were held in the dining room for a short period!) and our room was spacious, comfortable, lots of AC. Location of hotel is perfect - just a minute from the boardwalk, five minutes from the pier where excursions depart, and one minute from the "zona restaurante" which is full of vendors and all kinds of restaurants and bars (including vegetarian options). A few things to note about the room: there isn't an elevator, so unless you are on the ground floor, you need to be ok with stairs; you won't get a steaming hot shower (common issue in Colombia); our room had a rather "open" bathroom (with a frosted glass partition but no door for full privacy). Also note that the rooftop pool is really used by pigeons - it would be nice if the hotel kept it covered so it would be clean for guests - but the lobby pool is very sweet, especially in the morning when it is partially in sun (but is not heated so not so lovely in the evening when it is in shade). Great pina coladas! "

"Wow !!! Can’t express how amazing the service here at Hilton Gardenn Inn was ! I messed up and went to beach and ate ceviche from a street vendor and of course with my luck I got a stomach bug. Not only did the hotel staff bring me breakfast to my BED (literally) they also told me to call them if I don’t get better so they can personally take me to the hospital to make sure I was okay . I travel ALOT and I have never had such 5+ top service like I did here . They made me feel so safe and cared for . Will be returning here again 💗"

"Yes the breakfast was made everyday and fresh "

"The room was very clean, and the staff were very attentive and helpful."

"The room is spotless. The staff is very courteous"

"Very convenient location "

"Beautiful colonial house and art deco design which are superb!"

"Excellent"

"Great service and very nice boutique"