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Reviews of Four Points by Sheraton Plano

3 out of 5
Four Points by Sheraton Plano
6624 Communications Parkway, Plano, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1000 reviews" "
Rating 8 - Good. 205 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kiasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quite
Stayed 1 night in May 2024
Response from Samantha on 13 May 2024
Our goal is to exceed the expectations of our guests. We are excited to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel!

10/10 Excellent

Brook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and great location
Stayed 1 night in Apr 2024
Response from Samantha on 29 Apr 2024
We are excited to hear that you enjoyed your stay with us. I hope that you will visit us again should your travels bring you back to our town.

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2024
Response from Samantha on 16 Apr 2024
Thank you sooo much for your valuable feedback. Our goal is to exceed the expectations of our guests. We are excited to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel!

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and great customer service
Stayed 2 nights in Apr 2024
Response from Samantha on 16 Apr 2024
We are excited to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samantha on 16 Apr 2024
We are excited to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel!

6/10 Okay

Reza

Travelled with family
Liked: Cleanliness, staff & service
The building was new and the rooms were clean. Staff was nice and polite. We didn’t like the very low water pressure in the bathroom and toilet flushing. Also the hotel does not provide free breakfast but it’s available for $10 per person if you can eat it. The breakfast food was horrible. We don’t recommend eating there.
Stayed 2 nights in Mar 2024
Response from Samantha on 2 Apr 2024
We appreciate your valuable feedback as it is often utilized as a "teaching moment" for our staff to improve upon the services we provide. We will share your feedback appropriately and make changes as needed. I hope that you will visit us again should your travels bring you back to our town.

10/10 Excellent

Ahiram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice stay that is close to everything, but tucked away from all of the usual traffic. Either the water pressure was low, or the shower head that malfunctioning. There was also apparent damage to the door frame, as if there was an attempt to gain access to the room. The staff was courteous and met all of our needs.
Stayed 2 nights in Mar 2024
Response from Samantha on 4 Mar 2024
Thank you for your valuable feedback. Our goal is to exceed the expectations of our guests. We are excited to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samantha on 4 Mar 2024
Thank you for your valuable feedback. Our goal is to exceed the expectations of our guests. We are excited to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again. I LOVE this hotel. Quiet. Comfortable. Clean. Safe. Friendly staff. This will be our new go hotel when we travel for work
Stayed 1 night in Feb 2024
Response from Jesus D. on 18 Feb 2024
Thank you for taking the time to let us know about your experience! We look forward in seeing you on your next visit!

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Samantha on 13 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback. We would love to hear more about what we could have done better to serve you during your stay

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely clean. From the lobby, hallways, to the room. The staff were very kind and friendly and made everything great. I think for the price I paid, this was by far the best experience at a hotel in a very long time. I would rate higher if I could.
Stayed 1 night in Feb 2024
Response from Samantha on 5 Feb 2024
Brian, we are excited to hear that you enjoyed your stay with us. I hope that you will visit us again should your travels bring you back to our town.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Samantha on 5 Feb 2024
We are excited to hear that you enjoyed your stay with us. I hope that you will visit us again should your travels bring you back to our town.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Samantha on 29 Jan 2024
Thank you for your valuable feedback. Our goal is to exceed the expectations of our guests. We are excited to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel!

10/10 Excellent

Amanuel Berhane

Stayed 3 nights in Jan 2024
Response from Samantha on 17 Jan 2024
Our goal is to exceed the expectations of our guests. We are excited to hear that you enjoyed your stay with us. I hope that you will visit us again should your travels bring you back to our town.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Served the purpose for a short trip.
Stayed 1 night in Jan 2024
Response from Samantha on 8 Jan 2024
Our goal is to exceed the expectations of our guests. We are excited to hear that you enjoyed your stay with us. I hope that you will visit us again should your travels bring you back to our town.

8/10 Good

Shlonda

Stayed 1 night in Jan 2024
Response from Samantha on 8 Jan 2024
We appreciate your valuable feedback as it is often utilized as a "teaching moment" for our staff to improve upon the services we provide. We will share your feedback appropriately and make changes as needed. I hope that you will visit us again should your travels bring you back to our town.

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Samantha on 3 Jan 2024
Our goal is to exceed the expectations of our guests. We are excited to hear that you enjoyed your stay with us. I hope that you will visit us again should your travels bring you back to our town.

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed hotel . Felt very modern . I wasn’t a fan that if you left without key after a certain hour you couldn’t get in hotel and no one was at the desk . But I did feel safe lol
Stayed 1 night in Nov 2023
Response from Samantha on 11 Dec 2023
We are excited to hear that you enjoyed your stay with us and the fact that you could not regain entry made you feel safe, lol. We will address that in an effort to eliminate the inconvenience while continuing to keep our guests and staff safe. I hope that you will visit us again should your travels bring you back to our town.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Needs an upgrade on the kitchen service and the gym
Stayed 3 nights in Oct 2023
Response from Samantha on 2 Nov 2023
We will share your feedback appropriately and make changes as needed. I hope that you will visit us again should your travels bring you back to our town.

2/10 Terrible

Shayla

Stayed 1 night in Oct 2023
Response from Samantha on 2 Nov 2023
Thank you for staying with us we hope to see you again!!!

10/10 Excellent

Richard

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very well kept and operated. Nice and quiet. We will return on our next business visit.
Stayed 2 nights in Sep 2023
Response from Sam on 9 Oct 2023
Thank your for your valued feedback. We greatly appreciate it. :) We hope to see you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and sleek in a convenient spot!
Stayed 2 nights in Sep 2023
Response from Samantha on 2 Oct 2023
Thank your for your valued feedback. We greatly appreciate it. :) We hope to see you again soon.

8/10 Good

Genevieve

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location! Able to get to other venues within minutes.
Stayed 2 nights in Sep 2023
Response from Samantha on 20 Sept 2023
Thank you very much for taking the time to complete the guest review. We really appreciate your comments and are very happy to hear that you enjoyed your experience with us. We look forward your return.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2023
Response from HWW on 12 Sept 2023
Thank you very much for taking the time to complete the guest review. We really appreciate your comments and are very happy to hear that you enjoyed your experience with us. We look forward your return.

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really pleased with this hotel
Stayed 1 night in Sep 2023
Response from Nixie Y. on 10 Sept 2023
Hi Gerald,Thank you so much for sharing your thoughts about our hotel. I'm glad we were able to provide you with great service and we hope to see you again soon.Safe travels!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Shal(AGM) on 14 Aug 2023
Thank your for your valued feedback. We greatly appreciate it. :) We hope to see you again soon.

10/10 Excellent

Kierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Shallowing on 17 Aug 2023
Thank your for your valued feedback. We greatly appreciate it. :) We hope to see you again soon.

6/10 Okay

John W

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, but has some issues
Stayed 2 nights in Jul 2023
Response from Shallowing on 3 Aug 2023
We apologize for the issues that you experienced. We do value your feedback. We will work hard to make your experience better. Best Regards. :)

10/10 Excellent

Syed, Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here for one night. Clean, safe, quite and very helpful staff. Breakfast buffet is expensive. Could be better with $12 only. Will recommend and stay there again.
Stayed 1 night in Jul 2023
Response from SB on 19 Jul 2023
Thanks for the 5 Stars! Our goal is to ensure a seamless memorable hassle-free stay for all of our guests and I am so glad that you recognized the effort. I will share your review with our staff and thanks for the personal compliments. Have a great day and we will see you very soon.

10/10 Excellent

Adrienne

Travelled with family
Excellent property. Great service. Centrally located. Definitely on my go to list.
Stayed 1 night in Jul 2023
Response from Shal (AGM) on 8 Jul 2023
Thanks for your valued feedback. We are glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Rene

Liked: Cleanliness, property conditions & facilities
The hotel had a great scent the moment I walked in. The location was nice and convenient for me.
Stayed 1 night in Jun 2023
Response from JK on 3 Jul 2023
Thank you so much for the 5 STARS! We really value your feedback!

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Quiet and safe for a solo traveler. Bed was comfortable. Nice snack area. No complaints.
Stayed 2 nights in Jun 2023
Response from JK on 3 Jul 2023
Thank you so much for the 5 STARS! We really value your feedback!

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Understaffed...
Waiting Five minutes to check In. Waited to get a to go salad from the bar AND no coffee in the Lobby at 6:45 a.m. in the morning. I think the majority of the challenges for this property are the result of poor management or lack of staffing or both. Would not stay here again.
Stayed 1 night in Jun 2023
Response from JK on 3 Jul 2023
We really value your feedback!

10/10 Excellent

Tim

Stayed 1 night in Jun 2023
Response from Shal (AGM) on 24 Jun 2023
Thanks for your valued feedback. We hope you enjoyed everything during your stay. :)

8/10 Good

Donavan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Been staying here since they opened years ago. Will always stay as long as they keep everything up. It’s great!
Stayed 2 nights in Jun 2023
Response from HWW on 16 Jun 2023
Thanks for sharing your comments. Your feedback is greatly appreciated. :)

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good
The room was ok. We could sleep very well! The mattress is perfect. My only concern was the lady that took care of us during our check in process. She was very rude. In my opinion the hotel is in good condition, it’s just the welcoming.
Stayed 2 nights in Jun 2023
Response from Four Points by Sheraton Plano on 14 Jun 2023
Thank you for your valued feedback!!

6/10 Okay

Ashar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange rules.
Clean facilities. Housekeeping not very prompt. Staff was a hit or muss mostly nice. Not much food options. Breakfast runs out before time and so was the complimentary coffee. Strange rule of not allowed to sit in the lobby after 11 pm. Never seen a “ lobby curfew” before. Attendant wasn’t very kind to relay it either. Overall not recommended.
Stayed 2 nights in Jun 2023
Response from Shal (AGM) on 12 Jun 2023
Hi Asher. We do apologize about your unpleasant experience. This is below our standards. However we would like to revisit our hotel and have a wonderful experience. We are offering you a free breakfast as well as a discounted rate on your next stay. This will be reiterated to our whole talent team. Again we do apologize for the inconvenience. Thanks for your feedback!! :)

10/10 Excellent

Lidibeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay! Great location
Stayed 1 night in Jun 2023
Response from Shal (AGM) on 10 Jun 2023
Thanks for sharing about your stay. Your feedback is greatly appreciated. :)

8/10 Good

Ana C

Stayed 2 nights in May 2023
Response from Shal (AGM) on 27 Jun 2023
Thanks for your valued feedback. :)

4/10 Poor

Borui

Stayed 1 night in Jun 2023
Response from Shal (AGM) on 27 Jun 2023
We apologize for the issues that you experienced. We do value your feedback. We will work hard to make your experience better. Best Regards. :)

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Shal (AGM) on 10 Jun 2023
Thanks for sharing about your stay. Your feedback is greatly appreciated.

10/10 Excellent

LaMildredetta

Stayed 1 night in Jun 2023
Response from Shal (AGM) on 10 Jun 2023
Thanks for sharing your experience with us. We hope you enjoyed your stay.

10/10 Excellent

Boy Gonnie

Stayed 2 nights in May 2023
Response from Shal (FOM) on 3 Jun 2023
Thanks for your valued feed back. We hope you enjoyed your stay:)

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Shal (FOM) on 3 Jun 2023
Thanks for your valued feedback. :)

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was all good
Stayed 1 night in May 2023
Response from Shal (FOM) on 3 Jun 2023
Thanks for your valued feedback. :)

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2023
Response from Shal (AGM) on 12 Jun 2023
Hello Geoffrey. We’d like to check in on out guest quite often. We hope you are doing great and will come back to see us soon. Best Regards!! :)

10/10 Excellent

Syed, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Up to date rooms. Stayed for one night.
Stayed 1 night in May 2023
Response from Shal (FOM) on 3 Jun 2023
Thanks for valued feedback.:)

10/10 Excellent

Charles

Stayed 1 night in Apr 2023
Response from Shal (FOM) on 3 Jun 2023
Thanks for your valued feedback. We hope to see you again soon. :)

8/10 Good

Bridgett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were extremely comfortable, the shower pressure was life!!!!
Stayed 2 nights in Apr 2023
Response from Assistant General Manager on 18 Apr 2023
Thank you for your feedback. We look forward to having you as our guest again.

10/10 Excellent

Natreshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area is nice new convenient… the hotel room was spacious and so warm and inviting
Stayed 1 night in Mar 2023
Response from Assistant General Manager on 4 Apr 2023
Thank you for this valued feedback. We hope you will choose to stay with us again when your travels bring you back to the area.Sabrina GarnerAssistant General ManagerFour Points by Sheraton Plano6624 Communications PkwyPlano, TX 75204