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Reviews of Nagar Valley Hotel

3.5 out of 5
Nagar Valley Hotel
27 Shayesta Khan Avenue, Sector-4, Dhaka, Uttara

Reviews

6.6
Rating 10 - Excellent. 14 out of 50 reviews" "
Rating 8 - Good. 11 out of 50 reviews" "
Rating 6 - Okay. 10 out of 50 reviews" "
Rating 4 - Poor. 5 out of 50 reviews" "
Rating 2 - Terrible. 10 out of 50 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

MOHAMMED

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was full of bed bugs. Excuse was pest control did not show up for one month. I wonder how this kind of hotel can take place in hotel dot com web sites. Never again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hiroto

Liked: Cleanliness, staff & service, property conditions & facilities
とても親切なスタッフ、綺麗な部屋

6/10 Okay

Syed

Liked: Staff & service
Disliked: Property conditions & facilities
Need more fresh paint on wall.
Stayed 1 night in Jul 2023

8/10 Good

Shah

Stayed 1 night in May 2023

10/10 Excellent

Imanur

Stayed 5 nights in May 2023

2/10 Terrible

Keshavsingh

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel unfortunately was not up to standards. However Staff was helpful and friendly
Stayed 20 nights in Apr 2023

6/10 Okay

Enamul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, old rooms. Not a good place for staying. Their food was excellent.
Stayed 1 night in Apr 2023

10/10 Excellent

Zakaria

Stayed 1 night in Apr 2023

8/10 Good

saud

Stayed 1 night in Jan 2023

8/10 Good

Kazi Asif

Stayed 1 night in Oct 2022

6/10 Okay

Saikat

Stayed 1 night in Aug 2022

4/10 Poor

Anwarul, Toronto

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient for whoever is going to the airport. Restaurant is okay and you have to order food beforehand. Most staff are okay. They served the complimentary breakfast cold. Just toast and parata with potato curry. And sweet and little coffee. Elevator is installed in a weird position; if you have heavy luggage, you need to carry it half of the way.
Stayed 1 night in Aug 2022

10/10 Excellent

Alaur

Stayed 5 nights in Jun 2022

6/10 Okay

Mohammad

Stayed 1 night in May 2022

10/10 Excellent

Ruhena, sumina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent service just for sehri food provided was late.... Otherwise everything was perfect!
Stayed 1 night in Apr 2022

10/10 Excellent

Tonmoy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nervous booking this hotel reading the previous reviews. However it turned out all good. I am sorry if I have been pestering you Nazmul but my parents and brother seems happy with the experience in your hotel. Thanks Nazmul and Anamika.
Stayed 1 night in Dec 2021

6/10 Okay

Ananta

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were friendly. But It's very noisy during the night; not calm and relaxing at all. I also had to fought few mosquitos.
Stayed 1 night in Dec 2021

2/10 Terrible

Sardar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Stayed 5 nights in Oct 2021

4/10 Poor

Mohammed

Stayed 2 nights in Aug 2021

2/10 Terrible

abu

Stayed 1 night in Jun 2021

8/10 Good

MONJUR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and courteous staff , close proximity to the airport is a big plus
Stayed 1 night in Nov 2020

2/10 Terrible

SoloTraveller

Travelled with partner
Disliked: Cleanliness, staff & service
I was there In October for 1 day. They up-charged me $25 for having 1 extra person. I showed them website charging $5 for the extra person. But, they made me pay $25. Room was okay, but very disappointed with the bathroom. It was gross with stain all over the bathtub and yeah, free cockroaches. Things to add, onside restaurant was a plus and good food. Will never comeback again.
Stayed 1 night in Oct 2018

10/10 Excellent

Saqib, Springfield, MO USA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff. Very close to the airport.
Stayed 2 nights in Mar 2018
Response from Anamika on 10 Dec 2019
Thank you for your kind endoursement

4/10 Poor

ROBERT

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good value for money because of bugs and bath.
The good: the service was very helpful. They tried to accommodate my unusual schedule in several ways and helped me get a taxi at an unusual hour. Also, the bed was comfortable and the sheets were clean and the air-con worked. The bad: (though the room was otherwise clean...) 3 cockroaches and something like a millipede on my bedroom floor. That's a no-go for me. Also, the bathroom was NOT up to western standards. Didn't look clean to me. Also, this was one of the first times that the Hotels.com reviews didn't match my experience.
Stayed 1 night in Jul 2019
Response from Anamika Das on 13 Aug 2019
Regret for inconvenience! We are looking into seriously...

10/10 Excellent

Verified traveller

Business traveller
They did not provided free dinner as listed on web.
Stayed 1 night in Jun 2019
Response from Das on 30 Jun 2019
Regret ! We don't have that option.....

10/10 Excellent

K M

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Anamika on 21 Mar 2019
Thank you for your kind endorsement

2/10 Terrible

Verified traveller

Disliked: Staff & service
I arrived to check in and was told to go elsewhere as they had a power cut and I have been charged for the stay!
Stayed 1 night in Feb 2019
Response from Anamika on 18 Mar 2019
Regret

2/10 Terrible

nasarul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs.
Without doubt the worst hotel experience of my life. The management of this place is diabolicol and customer service the most atrocious I have ever experienced. The rooms themselves are of poor quality The mattress and bedding should have been binned years ago. The staff all bar one seem to be interested in making tips. The worst point though was at the end. Having checked out of the hotel and in line for the check in at the airport, one of the hotel staff claimed I hadn't paid (Yes he approached me there). I showed the emailed hotels.com receipt but he spent 20 mins embarrassing me and insisted I pay 30 usd (the actual room cost which had been paid was 20 usd). The intimidating and accusatory nature of the hotel staff was awful and I was very close to paying him to end the nightmare. Despite me asking him to check but him insisting I provide my passport, I ended up phoning hotels.com and they confirmed I had paid and would call the hotel direct. eventually the hotel accepted they were wrong but no apology was proactively forthcoming. I can imagine their strong arm tactics and requests for passports mean others might relent. Avoid.
Stayed 1 night in Dec 2018
Response from Anamika das on 6 Jan 2019
Regret for inconvinience..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Anamika on 2 Jan 2019
Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very3 good hotel.
Stayed 2 nights in Dec 2018
Response from Amamika on 27 Dec 2018
Thank you for your kind endoursement

4/10 Poor

Frank

Disliked: Property conditions & facilities, room comfort
Rather Bazaar!
The bed was comfortable and clean. Everything else about the hotel was rather bazaar. It was a poorly modified, very Old space. Hotel's "Free Airport shuttle" was only one way. I had to pay for taxi back to the airport in the morning. Breakfast was OK but lacked Western options and was served very late for a "airport Hotel". In most places in Asia this would be a $15/night hotel. I would recommend spending a few dollars more and take a modern hotel that is truly set up for Airport overnight layover accommodation!
Stayed 1 night in Oct 2018
Response from Anamika Das on 17 Oct 2018
Thank you for your kind endorsement. Its a great mark to improve our self.

4/10 Poor

Verified traveller

Poor pick up service
Hotel did provide free pick up but we were make to wait for more then an hour. Pick up by a bus. Room was simple without toiletries. Breakfast was bread and egg.
Stayed 1 night in Aug 2018
Response from Anamika Das on 16 Sept 2018
Dear Honorable Guest Noted your comments. We provide shuttle service along with other guest. You might have seen road was blocked for huge traffic on that day. However, regret for in convenience.

8/10 Good

Sara, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tasty food and supportive staff
The best thing about Nagar Valley is it’s got a supportive staff, everyone is always ready to held throughout the day 24 hours. One more adding this is their food. I love their biriyani and fried rice.
Stayed 3 nights in Jul 2018
Response from Anamika Das on 25 Jul 2018
Dear Honorable Guest, Thank you for your stay with our properties and happy to know that you enjoyed your stay with us as we enjoyed serving you. Please feel free to recommend us to your friends & family, we promise to make their stay as enjoyable and family friendly as yours. Sincerely Team; Nagar Valley Hotel Uttara,Dhaka

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The staff were really nice. The place could be cleaner though.
Response from Anamika Das on 18 Apr 2018
Dear Honorable Guest Thank you for your kind endorsement.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Meh
The hotel was okay but old and not very clean. The bathtub and sink looked like the needed a good clean. The towels and all the linen looked very old and worn out.
Response from Anamika Das on 15 Apr 2018
Dear Honorable Guest, Thank you for your kind endorsement. We seriously looking in to this matter. Regards Team ; Nagar Valley Hotel

6/10 Okay

nicole

Liked: Cleanliness, staff & service, room comfort
Close to airport and basic hotel
Staff very helpful. Close to a few restaurants and cafes
Stayed 1 night in Mar 2018
Response from Anamika Das on 26 Mar 2018
Dear Honorable Guest, Thank you for your stay with our properties. We hope that you enjoyed your stay with us as we enjoyed serving you. Please feel free to recommend us to your friends & family, we promise to make their stay as enjoyable and family friendly as yours. Once again from all the Staff at Nagar Valley Hotel Ltd. we thank you for your stay and hope to see you again soon and look forward to a long and successful association. Sincerely Team; Nagar Valley Hotel Uttara,Dhaka

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to the airport
Good location excellent price. Friendly staffs. Overall good experience.
Stayed 2 nights in Mar 2018
Response from Anamika Das on 15 Mar 2018
Dear Honorable Guest, Thank you for your stay with our properties and happy to know that you enjoyed your stay with us as we enjoyed serving you. Please feel free to recommend us to your friends & family, we promise to make their stay as enjoyable and family friendly as yours. Once again on behalf of all Staff at "Nagar Valley Hotel" Ltd. we thank you for your stay and hope to see you again soon and look forward to a long and successful association. Sincerely Team; Nagar Valley Hotel

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Honorable Guest, Thank you for your stay with our properties. We hope that you enjoyed your stay with us as we enjoyed serving you. Please feel free to recommend us to your friends & family, we promise to make their stay as enjoyable and family friendly as yours. Once again from all the Staff at Nagar Valley Hotel Ltd. we thank you for your stay and hope to see you again soon and look forward to a long and successful association. Sincerely Team; Nagar Valley Hotel Uttara,Dhaka

10/10 Excellent

Saydikur

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

ash, california, USA

Liked: Staff & service
Nice hospitality
You always expect more than what you get, hotel like this can be really amazing for short visit, but if you plan to go around it's really very hard place to be. They do have really great stuff, thier hospitality was amazing, only thing I would recommend to improve was their room condition.
Stayed 1 night in Sep 2017
Response from Foyez on 10 Nov 2017
Dear Honorable Guest, Thank you for your stay with our properties. We hope that you enjoyed your stay with us as we enjoyed serving you. Please feel free to recommend us to your friends & family, we promise to make their stay as enjoyable and family friendly as yours. Once again from all the Staff at Nagar Valley Hotel Ltd. we thank you for your stay and hope to see you again soon and look forward to a long and successful association. Sincerely Team; Nagar Valley Hotel Uttara,Dhaka www.nagarvalleyhotel.com www.facebook.com/hotelnagarvalley

2/10 Terrible

Naoki

Stayed 3 nights in Mar 2024

10/10 Excellent

Mao

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Sharif Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2019
Response from Anamika Das on 10 Jan 2020
Thank you for your kind enddousement

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Anamika on 16 Nov 2019
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港まで徒歩圏。スタッフの親切に感謝。
帰国便が欠航になり1日滞在を伸ばさなければならなくなったので空港に近いこのホテルを選びました。宿泊費に比べてとてもいい部屋でした。部屋も広くベッドも大きくTVも大きいのがついていました。 ネットも良くつながり便利でした。 スタッフにウェブ上にある私のEチケットの印刷をお願いしたところ、無料で印刷してくれました。スタッフの親切に感謝しています。 朝食もビュッフェ形式でおいしい方でした。 クーラーがやや旧式でしたが、効きすぎなほど冷房はきいていました。 空港からも十分徒歩圏でした。 急な滞在でしたが満足できる滞在でした。
Stayed 1 night in Mar 2019
Response from Foyez Ahmed on 2 Apr 2019
Dear Honorable Guest, Thank you for your stay with our properties and happy to know that you enjoyed your stay with us as we enjoyed serving you. Please feel free to recommend us to your friends & family, we promise to make their stay as enjoyable and family friendly as yours and look forward to a long and successful association. Sincerely Nagar Valley Hotel

6/10 Okay

abdessamad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Draps de lit sales
Stayed 1 night in Dec 2018
Response from Anamika das on 6 Jan 2019
Thx

6/10 Okay

ちくわ

Liked: Staff & service
Disliked: Room comfort
部屋の香水が臭すぎて気持ち悪かった。 自分は気にしないがシャワーのお湯が出なかった。 エアコンとファンの音もうるさい。 有るだけましという考え方もある。
Stayed 1 night in Oct 2018
Response from Anamika Das on 31 Oct 2018
ご迷惑をおかけいたします。私たちはこれを次の日には起こらないようにしています。

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
送迎に問題があります。
送迎に問題があります。空港でのピックアップ依頼をしましたが、メールを３回しても返事はありませんでした。仕方なくHotels.comへ電話して確認してもらったところ大丈夫とのことでしたが、予想通り空港に迎えはありませんでした。結局空港の人に電話をしてもらいましたが、ホテルの車が来たのは４０分後。また、他の人をピックアップしたのでホテルまで異様に時間が掛かりました。また、送迎は無料と記載されていますが、無料なのは片道だけで、帰りは５００タカ取られました。流しのタクシーはいないので払いましたが、５～１０分で５００タカは相場の５倍以上です。お勧めしません、。
Stayed 2 nights in Jun 2018
Response from Anamika Das on 25 Jul 2018
Regret for inconvenience occurred,

10/10 Excellent

Kyoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港近くのホテル
ダッカは渋滞がひどいというので、空港近くのホテルを予約しました。空港からの送迎ありでしたが、便名を伝えておいてもスタッフはいません。電話をして10分ほど待つと、車が来ました。高層階の部屋をアサインしてもらい、快適でした。特に問題なく、滞在することができました。
Stayed 2 nights in May 2018
Response from Anamika Das on 3 Jun 2018
Dear Honorable Guest, Thank you for your stay with our properties and happy to know that you enjoyed your stay with us as we enjoyed serving you. Please feel free to recommend us to your friends & family, we promise to make their stay as enjoyable and family friendly as yours. Sincerely Team; Nagar Valley Hotel Uttara,Dhaka