Dolphinaris Tulum

We went here for our honeymoon for 5 nights and overall had a good time, but it is certainly not "5-star" or "luxury" by any means. Pros: - Beautiful grounds - Lots of places to explore, especially with the shuttle service to the other Bahia hotels - Great area to swim in the ocean, which is unique to the Akumal location - Great drinks - AC works well in the unit and the beds are comfortable Cons: - The staff are really not helpful at all for a supposed 5-star luxury hotel, they are nice at a surface-level but become standoffish as soon as you have any small need or problem and do nothing to help you whatsoever - The food at the buffet is just acceptable, it was the same every day with no variation - The a la carte restaurants are impossible to book unless you do so weeks in advance and the food is very hit or miss - Even as one of the luxury locations, you cannot get top shelf alcohol - The entertainment was overall subpar, we enjoyed the magic show but otherwise there were no other decent shows and no outdoor events like dancing or foam parties - The pools are beautiful but are not heated even when the weather is cooler outside

Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..

This resort is absolutely amazing. Paloma our pool server was super attentive. The quiet pool served quick and delicious drinks. Jose the pool concierge moved mountains to get us a dinner reservation at Olive for our party of six. Resort was clean, food was fantastic!