“My Fiancé and I had an amazing time here. Everything about this hotel is perfect. The family that runs it is amazing, and the service was always above and beyond. The breakfast that came on a cart to our door was very good and so cute. We loved the beautiful hydrangeas out front and the stunning grapevines over the parking lot.
This place feels magical, the rooms, the entrance, the lights at night everything about it.
The bistro across the street has some amazing pastries and coffee as well.……
“The house was beautiful and the view was better. Our room was very comfortable and clean and breakfast was excellent. Our hosts were very gracious and tended to everything with a smile. We will definitely stay again. ”
“We enjoyed our stay here and just love the room. It was so sweet and beautiful. We will make sure we stay here again when in the area. Thank you for such a beautiful room”
“We have prepaid. The reception staff Mike turned us away telling us the master card without chip can not be acceptable. Even we are willing to pay cash, he still refused us checking in. When we asked for official document, he said unavailable. It made us paying double price to find another hotel at 0200 after 12 hours flying. We were very tired, disaappointed, frustrated. Very bad experience when traveling in Vancouver. Very bad!”
"We have prepaid. The reception staff Mike turned us away telling us the master card without chip can not be acceptable. Even we are willing to pay cash, he still refused us checking in. When we asked for official document, he said unavailable. It made us paying double price to find another hotel at 0200 after 12 hours flying. We were very tired, disaappointed, frustrated. Very bad experience when traveling in Vancouver. Very bad!"
"Overall everything is ok, expect one front desk staff have very poor customer service.
My partner left his backpack at the lobby couch after we checked out. It was around an hour when we found out the backpack was left there. So we call the hotel and ask if they can check the couch for us, staff who picked up the call didn’t even checked and strongly confirmed that she did not receive anything at the front desk.
As soon as we were back to the hotel we ask the front desk who worked on 1/4/2025 in the afternoon, who I assume it’s the same person who picked up my call. We asked her again if they have found the backpack, she said “we haven't found anything yet”, while I was trying to play a sound on my IPad which is in the bag, and immediately I heard the ringing sound was coming from her office. So then why she keep saying ‘No’. We were pretty disappointed to this specific staff’s poor customer services. "