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Reviews of Aloft Dongguan Songshan Lake

4 out of 5
Aloft Dongguan Songshan Lake
No.7 Xinzhu Road, Vanke Plaza, Songshan Lake National High Tech, Dongguan, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 96 reviews" "
Rating 8 - Good. 45 out of 96 reviews" "
Rating 6 - Okay. 4 out of 96 reviews" "
Rating 4 - Poor. 1 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Gina, South St. Paul

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient to my office.
Stayed 1 night in Apr 2024
Response from Lorna Liu on 16 Apr 2024
Dear guest: Hello! Thanks for your review! Every city will always have a reason to miss, every season has our difficult scenery, every hotel has their sweet and warm memories, I hope Aloft will be the most warm and unique one in your memories! Often go back to Songshan Lake to see Xiaoxuan oh, wish: Well!

10/10 Excellent

AUSTIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Cinthya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and location
Location is great. Vanke Life Plaza is right across the street with supermarket, eatery and shops. There is also a lake/park nearby. Reception staff was friendly and polite. Buffet breakfast is delicious and full of variety both Chinese and western options.
Stayed 3 nights in Dec 2019
Response from hotel management on 6 Jan 2020
Dear Guest, Thank you for taking your time to share your experience during your recent stay at Aloft Dongguan Songshan Lake and it is always a pleasure to welcome you back again. Live Life Aloft.

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the breakfast, good selection and changes In main dishes Everyday Surrounding is convenient. Room is big and clean. Bed is comfortable.
Stayed 4 nights in Oct 2019
Response from hotel management on 30 Oct 2019
Dear Guest, Thank you for taking your time to share your experience during your recent stay at Aloft Dongguan Songshan Lake and it is always a pleasure to welcome you back again. Live Life Aloft.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a comfortable hotel with nice friendly staff who have a good quality of English. However the breakfast could be better and the coffee especially was quite bad. There are plenty of alternative food options just outside the hotel which is handy.
Stayed 3 nights in Oct 2019
Response from hotel management on 23 Oct 2019
Dear guests, Thank you for sharing your recent stay experience. We thank you very much for taking the time to give us valuable advice about your recent presence with us. We apologize for your question. Please rest assured that we will strive to achieve this. We look forward to your next visit. Best regards! Your Sincerely!

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: 1. The staff was excellent (with one mistake, see Cons). The manager was very considerate throughout my stay, and one of her team members walked me over to a noodle house after I asked for a recommendation in the plaza. 2. The gym though not as large as a 5-star was immaculate and air conditioned. 3. The location (which is also a Con) allows for walking around Songshan Lake and is a part of Vanke Plaza, which has a combination of food and services, including a Starbucks, McDonald's, and soon to be KFC. There is a small bar called Ascription, which offers good vibes. Jason is the manager and is a good guy. Cons: 1. The AC, which past reviewers warned about, is inaccurate because it is capped. You can lower it all you want, but good luck with that. In addition, despite the fact that my room was well cleaned, there was also a mildew smell that was pervasive in my room. 2. I was double charged. I prepaid through Hotels.com and explained before and after checkout that I did so. My Chinese was apparently insufficient which is what happens when I didn't use WeChat. Fortunately, Hotels.com returned my pre-payment without too much hassle. 3. Location. My driver could not find the hotel despite providing him with the address in Chinese. In fact, this happened more than once. The hotel though inside Vanke Plaza is around the back past one of the parking entrances. Use Starbucks, and McD's at Vanke as landmarks, but it's a 3-5 min walk from there to the hotel.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights at the Aloft Dongguan during a business trip, my first to Dongguan. The hotel is next to a small shopping mall with mainly eateries and restaurants, including Starbucks, Pizza Hut and a variety of local restaurants. Hotel is clean, modern and spacious. They were out of double rooms, but the twin room I was assigned had 2 queen-sized beds and was large enough for 4 persons. All the usual amenities were available, and there's even a refilling point for drinking water at the lift lobby on each floor.
Stayed 3 nights in Aug 2019
Response from hotel management on 16 Aug 2019
Dear Guest, Thank you for taking your time to share your experience during your recent stay at Aloft Dongguan Songshan Lake and it is always a pleasure to welcome you back again. Live Life Aloft.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a 2 night stay at the Aloft. I was there for business. It is located in a newly developed part of Dongguan. The hotel is situated in a beautiful area near shops and restaurants. Very quiet hotel. The only complaint I had was that the bed was too firm for my liking. Otherwise, this is a wonderful hotel and I will stay there again on my next trip.
Stayed 2 nights in Apr 2019
Response from hotel management on 17 Apr 2019
8. Dear guests, Thank you for sharing your recent stay experience. We thank you very much for taking the time to give us valuable advice about your recent presence with us. We apologize for your question. Please rest assured that we will strive to achieve this. We look forward to your next visit. Best regards! Your Sincerely!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, the bath towel is nice and fluffy, choices of pillows, laundering facilities.
Stayed 4 nights in Mar 2019
Response from hotel management on 2 Apr 2019
7. Dear Guest, Thank you for taking your time to share your experience during your recent stay at Aloft Dongguan Songshan Lake and it is always a pleasure to welcome you back again. Live Life Aloft.

8/10 Good

igloobear, Irvine, CA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3-stars business friendly hotel. The design is modern. The facility is well-maintained (in Chinese standard).
Stayed 7 nights in Mar 2019
Response from hotel management on 25 Mar 2019
Dear Guest,.Thank you for taking your time to share your experience during your recent stay at Aloft Dongguan Songshan Lake and it is always a pleasure to welcome you back again. Live Life Aloft.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Hotel Management on 11 Mar 2019
Thanks for staying with us, looking forward to see you in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Lan on 30 Jan 2019
Dear guests, it's my pleasure to serve you. If you have any questions, please feel free to contact us. We are willing to grow with your attention and look forward to your continued support! I wish you have a happy life!

10/10 Excellent

Wang Bong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities!
Good small gym and clean room. I liked it.
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Songshan Lake
Good location within steps to local plaza with food and grocery, convenient if you want to pick up some juice or fruits and nice area to jog.
Stayed 2 nights in Jan 2018
Response from KEYIA on 24 Feb 2018
Dear guest， I am happy to see that the good location gives you a memorable experience! We look forward to your next stay with us and continuous support in near future. Sincerely

8/10 Good

Eduardo

Liked: Cleanliness, room comfort
Cool modern hotel, but not yet 100% ready
Nice, hip, modern hotel, but basic things like wifi and air conditioning were malfunctioning. The area is great because it is next to a small shopping center full of restaurants. Service was slow and the staff struggles to get things going; it took me 20 minutes to checkout.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Find
This hotel had some nice amenities like a wireless phone charger, that are a nice touch, friendly staff, a fair breakfast brings the score down, proximity to Vanke Plaza and scores of restaurants provides many dining options.

6/10 Okay

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to love it due to location but wifi kills it
Wifi is a deal breaker. In the evenings it slows to a crawl (around 300 kbps) and is also unstable. I couldn't even download a 200 kb PDF. Mornings and daytime is just fine. Breakfast is also below average and at an added 50 RMB/day cost. Gym was not bad although weights are on the lighter side and there's no pull up bar (there is a combo lat pull down). Unlimited free bottled water is nice.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and clean hotel
Friendly staff Nice deco Smoke free room

10/10 Excellent

Seungchul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
real good price
very good

10/10 Excellent

Yuen Yee, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with shopping nearby. It is really relax to have a walk around the lake .

8/10 Good

John, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel & neighborhood, poor wifi, small gym.
The hotel and neighborhood are great. New. Unique. Short walk to the beautiful lake with an amazing running path. The problem: Wifi is constantly overloaded and pretty much useless during peak times. Gym has barely any equipment.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not quite to Aloft standards
I come to this are for business a few times a year. I got excited to have a new hotel in the area. The location is good with pleb of restaurants right out the door. But for opening less than a year ago this hotel already seems sort of shabby and not very well kept. The staff is pleasant and tries to be as accommodating as possible. But unfortunately the comfort level just wasn't there. The biggest bummer that despite having a non-smoking room my room smelled like old cigarettes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Brand new hotel, walking distance to many restaurants and the lake.

8/10 Good

Todd, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; bar needs work
Great staff, brand new hotel. The area is a bit sterile (feels like Disneyland). The hotel bar needs some work though - seemed not well thought out and more of an after thought.

8/10 Good

Daniel, High Point, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Little Gem in Dongguan/Dalingshan Area China
Hard to find a nice American style Hotel in this part of China that doesn't break the bank and offers great solutions for the business traveler. This one hit the sweet spot, signed a corporate contract with them.

8/10 Good

Tom, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and convenient
This place is comfy and convenient to restaurants and lake. Has great views and great service. I only had one bad night and that's when I got bit 3 or 4 times by mosquitoes. But I told the front desk and they took care of it. I would stay here again.

6/10 Okay

tse hong

Stayed 2 nights in Jan 2024

10/10 Excellent

CHIACHING

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
安靜、乾淨、購物方便，因為旁邊就商場 缺點大概就是交通不方便吧! 沒地鐵沒大巴，酒店也不會幫忙叫車 還有，老闆換咖啡豆了??咖啡變難喝了!
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 좋은 숙소. 호수옆이라 모기가 있어요
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Yimwai

Travelled with group
Liked: Cleanliness, staff & service
環境好！ 服務不錯！
Stayed 1 night in May 2023

10/10 Excellent

hong

Stayed 1 night in Apr 2023

8/10 Good

Kao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客戶服務很貼心，幫我們解決問題 給10贊
Stayed 2 nights in Apr 2023

10/10 Excellent

Kent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯
整體來說，很棒，很安靜 商場就在旁邊，要吃要逛旁邊就有 缺點大概就是交通不太方便，酒店或許應該要在交通這方面更用心一點 另外，住宿價格算是偏高了!!
Stayed 4 nights in Mar 2023

8/10 Good

Kwok Keung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price and good hotel already around this area
Obviously, it is for Technical guy to stay. Hotel is good and enough.
Stayed 1 night in May 2021
Response from Archie on 7 Jun 2021
Dear Mr.Kwok,thanks for your sincere comments. Wish you would come again.

10/10 Excellent

HUI

Liked: Cleanliness
Stayed 1 night in Dec 2020

10/10 Excellent

Chin Fu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

10/10 Excellent

CHENGEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

10/10 Excellent

Kwok Keung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hôtel, highly recommend
This is nice hotel indeed. And very comfortable and location is well... and I want to book another day, they are full of guest already. So pity!
Stayed 1 night in Aug 2020

10/10 Excellent

JIANBO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from hotel management on 28 May 2020
亲爱的雅乐轩家人您好，小轩十分高兴得到您的优质好评，我们家的地理位置十分优越休闲与购物都很方便，小轩期待您的下次光临噢~

10/10 Excellent

SIPING

Stayed 2 nights in May 2020
Response from hotel management on 28 May 2020
亲爱的雅乐轩家人您好，小轩十分高兴得到您的优质好评，我们家的地理位置十分优越休闲与购物都很方便，小轩期待您的下次光临噢~

8/10 Good

CHANG-YUAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
洗衣房沒洗衣精
洗衣房沒洗衣精，通知2次櫃檯後等了20分鐘才來
Stayed 1 night in Jan 2020
Response from hotel management on 16 Mar 2020
尊敬的雅乐轩家人您好，感谢您分享最近的入住体验。我们非常感谢您抽出时间为我们提供宝贵的建议，告诉我们您最近与我们在一起的情况。自助洗衣机自动加注洗衣液，无需另外添加，同时我们为你的问题道歉，并期待着您的下次入住。

8/10 Good

Chia Fu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體住房佳
住房舒適，而且清潔人員很盡責且親切，櫃檯服務人員也很用心的解說和服務⋯ 咖啡機是我比較不滿意，容易故障，以及需要等待⋯
Stayed 12 nights in Dec 2019
Response from hotel management on 23 Dec 2019
尊敬的雅乐轩家人您好，非常感谢您的细致点评。您所提出的问题，我们已重视处理。如在入住过程中遇到任何问题，都可随时联系我们酒店的员工。您的满意是我们心的方向，愿在您的关注中继续成长，雅乐轩期待您一如既往的支持，祝您生活愉快！

10/10 Excellent

CHANG-YUAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
我在松山湖雅樂軒的日子
因為出差,每個月都會來住宿幾天 這裡就在商場隔壁, 吃飯,看電影都不成問題儼然是個小生活區 對面就是松山湖可以走路運動,推薦來松湖出差的你
Stayed 3 nights in Dec 2019
Response from hotel management on 23 Dec 2019
十分感谢您选择东莞松山湖雅乐轩酒店。酒店位于东莞松山湖万科生活广场，毗邻松湖烟雨风景区，环境优美空气清新，无论您是商务出行还是度假休闲，都可在此悠享惬意自在的时光，也是您的性价比之选，我们期待您的下次光临噢！

4/10 Poor

hoi ching

Travelled with family
Disliked: Staff & service
1) 已全繳款, 但入住時需要支付 1350 人民幣按金, 商議後才撤回, 服務員態度欠佳。 2) 在回程已 BOOK 中港車返港, 但酒店完全不負責任協調。 我方需自行聯絡旅遊車公司, 導引晚了 1小時上車
Stayed 2 nights in Nov 2019
Response from hotel management on 5 Dec 2019
尊敬的雅乐轩家人您好，非常感谢您的细致点评。您所提出的问题，我们已重视处理，同时也会加强对员工的培训，给各位雅乐轩家人一个愉快的入住体验，如在入住过程中遇到任何问题，都可随时联系我们酒店的员工。您的满意是我们心的方向，愿在您的关注中继续成长，雅乐轩期待您一如既往的支持，祝您生活愉快！

8/10 Good

承澤

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from hotel management on 2 Oct 2019
十分感谢您选择东莞松山湖雅乐轩酒店。酒店位于东莞松山湖万科生活广场，毗邻松湖烟雨风景区，无论您是商务出行还是度假休闲，都可在此悠享惬意自在的时光。雅乐轩期待您一如既往的支持，祝您生活愉快！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一切都很棒，舒適，但7樓的冷氣跟其他樓層相比，較不冷
Stayed 2 nights in Aug 2019
Response from hotel management on 2 Oct 2019
十分感谢您选择东莞松山湖雅乐轩酒店。如在入住过程中遇到任何问题，都可随时联系我们酒店的员工，酒店位于东莞松山湖万科生活广场，毗邻松湖烟雨风景区，无论您是商务出行还是度假休闲，都可在此悠享惬意自在的时光。我们期待您的下次光临。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨整潔，早餐豐盛
Stayed 5 nights in Jul 2019
Response from hotel management on 2 Oct 2019
十分感谢您选择东莞松山湖雅乐轩酒店。酒店位于东莞松山湖万科生活广场，毗邻松湖烟雨风景区，无论您是商务出行还是度假休闲，都可在此悠享惬意自在的时光。我们期待您的下次光临。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃台女性接待人員非常親切，男生有點小落差，但整體服務態度非常好
Stayed 5 nights in Jul 2019
Response from hotel management on 2 Oct 2019
十分感谢您选择东莞松山湖雅乐轩酒店。酒店位于东莞松山湖万科生活广场，毗邻松湖烟雨风景区，无论您是商务出行还是度假休闲，都可在此悠享惬意自在的时光。雅乐轩期待您一如既往的支持，祝您生活愉快！

8/10 Good

Chiensheng

Liked: Cleanliness, staff & service, property conditions & facilities
空調不冷
房間空調不冷，就算開到最強，溫度還是降不下來，控制器上溫度調到最低也沒用，與櫃台連絡後也沒有改善，酒店電梯內的溫度都比房間舒服，除空調外其他都非常的不錯
Stayed 1 night in Aug 2019
Response from hotel management on 4 Sept 2019
十分感谢您选择东莞松山湖雅乐轩酒店。您所提出的问题，我们已重视处理。如在入住过程中遇到任何问题，都可随时联系我们酒店的员工，我们为您带来的不便表示深感抱歉，我们期待您的下次光临。