East China Hotel with Pool

"Hotel is a bit older, it is starting to show its age scratched furniture, wear spots on carpets, etc. You can tell this was a premier property, just needs to be modernized a bit. I love the architecture inside. Staff were very attentive and welcoming especially to a westerner. I do speak Chinese so the staff really seemed eager to assist me on any of my needs. "

"Staff were all around very nice!"

"Nice "

"It was such a wonderful surprise, the hotel is in the famous Suzhou traditional garden setting, right next to a park with an ancient tower and beautiful gardens. The rooms are luxuriously furnished with classic Chinese wooden decorations. The staff are super friendly and very helpful. rooms are very clean. The breakfast is outstanding I will go again anytime I go to the area, specially trying to reserve a room that faces the garden with impeccable views. Definitely the place to stay in the city"

"Was not informed the AC is in Heater mode and no AC during this season. Wifi show connected but was not working at all. Disappointed. Indoor swimming pool need to buy a cap to swim in it and cost RMB50. "

"Service was excellent "

"Cynthia Zheng was a lovely doorman. Club Lounge is amazing. Would stay at Shangri-La again."

"I'm a picky person but this place was so good!"