Reception
Check availability

Reviews of Point A Hotel Edinburgh Haymarket

3.5 out of 5
Point A Hotel Edinburgh Haymarket
152 Morrison Street, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1093 reviews" "
Rating 8 - Good. 337 out of 1093 reviews" "
Rating 6 - Okay. 95 out of 1093 reviews" "
Rating 4 - Poor. 31 out of 1093 reviews" "
Rating 2 - Terrible. 18 out of 1093 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Point A Morrison St Hotel is a lovely small hotel: staff was efficient and friendly; room and lobby were immaculately clean; breakfast was available but many places in the immediate area to eat; convenient to the tram, Scotrail stop and a short walk to city sites Room was a bit small with limited clothes hanging space, but other amenities and location more than compensated for this. Highly recommend
Stayed 5 nights in Apr 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal. Loved our stay.
Stayed 4 nights in Apr 2024
Response from Nicolas on 1 May 2024
Hello Thomas,Happy to see you loved your stay with us!We hope to see you again soon.Kind regards

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud hotel you can hear everything at all hours
Stayed 5 nights in Apr 2024
Response from Lucia on 29 Apr 2024
Hello Mark, We are sorry our hotel did not meet your expectations. We hope you give us another opportunity in the future, as we are always trying to improve.Kind regards,

10/10 Excellent

Kathalin

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience st this hotel! Rooms were super clean and comfortable. Near main steeets. Didn’t use taxis at all.
Stayed 2 nights in Apr 2024
Response from Nicolas on 27 Apr 2024
Hi Kathalin,Thank you for taking the time to share this overall positive experience, we appreciate hearing you enjoyed your stay with us.Best regards

8/10 Good

jane elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was quite small and did not like the glass door on bathroom which did not close properly. Staff were all lovely and very helpful allowed us to check in early which was helpful. Good position to walk into city centre.
Stayed 3 nights in Apr 2024
Response from Ailsa on 26 Apr 2024
Dear Jane,Thank you for sharing your experience with us, and for giving us a 4/5 review! We hope to welcome you back to our hotel again soon.Kind regards,

6/10 Okay

Kate

Travelled with partner
Liked: Cleanliness, staff & service
Grata service and room was really queen. Only complaint is the bed and pillows were insanely uncomfortable. As the room is small in the first place (which is normally fine), the tiny & uncomfortable bed made the experience not great.
Stayed 1 night in Apr 2024
Response from Ailsa on 25 Apr 2024
Dear Kate,Thank you very much for sharing your experience with us. We are sorry to hear that you found our bed unsatisfactory but are pleased that you found our housekeeping services to be of good standard.We hope to welcome you back to Point A Edinburgh again.Kind regards,

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean cozy rooms
Stayed 1 night in Mar 2024
Response from Nicolas on 23 Apr 2024
Hi Heidi,Thank you for taking the time to leave this review, we appreciate you enjoyed your stay with us.Kind regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive place, beautiful, modern. Staff was very helpful. Breakfast was superior.
Stayed 2 nights in Apr 2024
Response from Nicolas on 22 Apr 2024
Dear Richard,Thank you for taking the time to complete the survey about your stay at Point A Hotel Edinburgh. We truly appreciate hearing about your positive feedback, and your comments have been taken to heart.We hope to see you at Point A Hotel Edinburgh again soon!Kind regards,

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and location are great but room size is small. Breakfast is adequate.
Stayed 1 night in Apr 2024
Response from Ailsa on 21 Apr 2024
Dear Eugene,Thank you very much for leaving us your 5/5 review! We appreciate your feedback. We hope to welcome you back to Point A again soon.Kind regards,

2/10 Terrible

Janah Eloise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rudest staff/manager and worst budget inn as this is not even a hotel. Had previously booked for 2 guests and as we got to the hotel, my parents and I were asked to book another room as the other one can't be in the room which we understood. Have contacted Expedia to make it to 3 guests instead but they weren't able to as they already checked us in. We went into the room to talk about booking another room or hotel as my parents wanted us to be all together in one room. So by 2pm, we booked a much better (which I should've done in the first place) with the nicest and kindest front desk agents. We went to the new hotel to check in and went back to Point A to grab our stuff and next thing we know, Expedia called me to let me know that they will call the police on us if one wouldn't leave the hotel, unbelievable and very inconsiderate for them to not even ask or think that we're only taking our stuff to transfer to the other hotel. Money wasn't the problem as we will truly book another as 3 guests can't be accomodated but this kind of welcome to us to this beautiful country was beyond unpleasant, discourteous and ill-mannered. We truly understand that they're doing their job but there's a better way of handling this but to threaten us was a different thing. We didn't even touch a single thing from this inn and not even a single soul slept in the room we still managed to pay because of what happened. I will never recommend this to anyone.
Stayed 2 nights in Apr 2024
Response from Ailsa on 21 Apr 2024
Dear Janah. We are very sorry to hear about your unsatisfactory experience with us. Our staff works hard to make sure our guests have a pleasant stay. It is also their job to make sure they follow the rules, particularly regarding health and safety, as it is paramount that we make sure our guests are safe. We contacted you multiple times yesterday regarding the issue of having three guests in the room, as we wanted to make sure we could help you find a solution as soon as possible. We always want to help our guests, but unfortunately, we must follow our procedures. We understand that this does not always sit well with everyone, and we are sorry to hear that you do not want to continue your stay with us. We apologize if this situation made you feel uncomfortable, it was certainly not our desire to make you feel that way. Our main concern is that our guests respect our rules and policies when they stay with us, for their safety above all else. We are always welcome to feedback and communication with all our guests, regardless of their experience with us, so please do not hesitate to reach out to us in the future.Kindest regards

10/10 Excellent

JOHANNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great only downside is that there’s no parking available. We had to pay a parking spot 2 blocks away so not terrible. Walk to the Edinburgh castle it’s only 12 minutes.
Stayed 2 nights in Apr 2024
Response from Roberta on 12 Apr 2024
Dear Johanna, thank you for your feedback.Kindest regards

10/10 Excellent

Ardita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nicolas on 9 Apr 2024
Dear Ardita,Thank you so much for your feedback.Kindest regards

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very modern and incredibly clean. The rooms are pretty small. We had one of the larger rooms and it was small. The bed was very comfortable and linens were spotless. The breakfast was very good, and the lounge area was quite big, so guests could hang out there if they were too cramped in their rooms. The rooms themselves don’t have a lot of amenities, no frig or coffee/tea pot. Only bath towels. No closet. That being said, we enjoyed our stay here. The location was a short walk to the Haymarket train station and a bus stop was just outside of the hotel. The staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Ailsa on 8 Apr 2024
Dear Karen,Thank you very much for leaving us your 5/5 review! We are glad to hear you enjoyed your stay. We hope to welcome you back to Point A again soon.Kind regards,

10/10 Excellent

Yajaira

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable hotel. Staff was very friendly. Breakfast was great.
Stayed 3 nights in Mar 2024
Response from Ailsa on 7 Apr 2024
Dear Yajaira,Thank you very much for leaving us your 5/5 review! We are happy to hear you had an enjoyable experience. We hope to welcome you back to Point A again soon.Kind regards,

10/10 Excellent

Yvonne

Liked: Cleanliness, property conditions & facilities
It was a great experience! Good location and amazing staff (Alvaro’s suggestions)
Stayed 3 nights in Mar 2024
Response from Roberta on 1 Apr 2024
Thank you for your amazing feedback.Kindest regards

10/10 Excellent

Kelis

Liked: Cleanliness
Had a lovely time staying here, its very close to the station which is a plus
Stayed 1 night in Mar 2024
Response from Nicolas on 27 Mar 2024
Dear Kelis,Thank you very much for leaving this review.Kind regards

10/10 Excellent

Felecia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet street still close to everything. Hotel staff are awesome and there’s 24 hour desk personnel. They also have snacks, coffee, and a bar in house that stays open late with fair prices. Great tea room across the street (honeycomb tea room) with affordable breakfast ran by a local chef.
Stayed 6 nights in Mar 2024
Response from Nicolas on 26 Mar 2024
Dear Felecia,Thank you for taking the time to leave these fair comments and happy to see you've appreciated your stay with us.Best regards

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in March 24 and were very happy with our choice of hotel. The rooms were a bit on the small side but we found everything to to be spotlesssly clean. The staff were excellent, very friendly and approachable. We would definely recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Nicolas on 24 Mar 2024
Hello Barry,Thank you for taking the time to leave these nice comments.Kind regards

6/10 Okay

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were quite friendly and helpful. Also the place was clean. Not too convenient, but good enough. My room was quite spartan. There were no amenities whatsoever. No water, coffee, or tea not even tissues. I felt fortunate to have toilet tissue. The place, however, was clean and the staff kind and accommodating and all in all that is what counts.
Stayed 3 nights in Mar 2024
Response from Nicolas on 20 Mar 2024
Dear Laurel,Thank you for sharing your experience in our place.Kindest regards

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are brilliant. Best Point A I’ve stayed in
Stayed 1 night in Mar 2024
Response from Denada on 14 Mar 2024
Hello Lesley, Thank you so much for this awesome review. We are thrilled to hear that you enjoyed your stay with us. We count ourselves lucky to have customers like you. Kind regards, Denada

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nicolas on 16 Mar 2024
Hi Alice,Thank you for the nice review.Kindest regards

10/10 Excellent

hellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Our room, although small, was quite comfortable. The bathroom was very clean and the towels were large and fluffy. Breakfast was great too.
Stayed 2 nights in Mar 2024
Response from Ailsa on 12 Mar 2024
Dear Hellen,Thank you very much for leaving us your 5/5 review! We hope to welcome you back to our hotel again soon.Kind regards,

10/10 Excellent

Carolina, La Porte

Liked: Property conditions & facilities
Friendly staffing
Stayed 2 nights in Mar 2024
Response from Christine on 9 Mar 2024
Hello Carolina,Thank you for your kind feedback.Kind regards

10/10 Excellent

Xiaoyan

Stayed 2 nights in Feb 2024
Response from Nicolas on 21 Mar 2024
Dear Xiaoyan,Thank you for the nice review.Kind regards

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to haymarket station. Great friendly staff.
Stayed 1 night in Feb 2024
Response from Nicolas on 27 Feb 2024
Hello Daniel,Thank you for sharing your experience and happy to hear you appreciated our staff.Kind regards

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent! Quick service on arrival, needs were met and top quality care from staff. Room is on the smaller size, but very smart and elegant!
Response from Ailsa on 19 Feb 2024
Dear Joseph,Thank you very much for leaving us a 5/5 review! We hope to welcome you back to Point A again soon.Kind regards,

8/10 Good

Tanice

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located , it’s walking distance away from all the tourist areas In Edinburgh. The staff was very polite and helpful . My room was very clean and neat , perfect for a solo traveler!
Stayed 2 nights in Feb 2024
Response from Nicolas on 17 Feb 2024
Dear Tanice,Thank you for the nice review and observations.Kind regards

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible location, clean and spacious room, excellent air-conditioning and shower facilities
Response from Nicolas on 17 Feb 2024
Hello Adam,Thank you for the very nice share of experience.Best regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Edinburgh get away
Hotel and staff excellent, helpful with every request. Only complaint is that the bed could have been more comfortable and possibly bigger.
Stayed 2 nights in Jan 2024
Response from Nicolas on 1 Feb 2024
Dear Mark,Thank you for sharing your experience.Kind regards

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from Nicolas on 28 Jan 2024
Dear Eric,Thank you for the nice review.Hope to see you again in one of our places.Kind regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Nicolas on 28 Jan 2024
Thank you for taking time to leave this review.Kind regards

8/10 Good

Durin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was lack of tea and coffee making facilities in the room
Stayed 2 nights in Jan 2024
Response from Nicolas on 27 Jan 2024
Dear Durin,Thank you for the review.Best regards.

10/10 Excellent

lisa

Liked: Cleanliness, property conditions & facilities
Nice clean room, they are small and the double beds are small, but if you just want to sleep and go sight seeing it's perfect. Breakfast is with Coffees, Teas etc pastries and yoghurts, buffet style very nice! overall I would recommend!
Stayed 3 nights in Jan 2024
Response from Nicolas on 25 Jan 2024
Hello Lisa,Thank you for your appraisal.We hope to see you again in one of our places.Kind regards

10/10 Excellent

d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Friendly staff. Would stay again
Stayed 2 nights in Jan 2024
Response from Ailsa on 24 Jan 2024
Dear D,Thank you for your 10/10 review! We hope to welcome you back to Point A again.Kind regards,

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third stay. LOVE this hotel.
Stayed 1 night in Jan 2024
Response from Ailsa on 24 Jan 2024
Dear Patricia,Thank you for your 10/10 review! We are so pleased to hear that you love our hotel, and we hope to see you again soon.Kind regards,

10/10 Excellent

W.Houston, Hempstead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific staff and fine accommodation.
Stayed 4 nights in Jan 2024
Response from Ailsa on 24 Jan 2024
Dear W.Houston,Thank you for your 5/5 review! We are glad to hear you enjoyed your stay.Kind regards,

8/10 Good

Saul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and very clean, only fault was the bed was a little hard and pillow was very small. Just my preference. Will definitely stay again though, staff were fantastic.
Stayed 2 nights in Jan 2024
Response from Ailsa on 24 Jan 2024
Dear Saul,Thank you for leaving us your honest feedback. We hope to welcome you back to Point A again soon!Kind regards,

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ailsa on 24 Jan 2024
Dear Zane,Thank you for your 10/10 review!Kind regards,

8/10 Good

Carys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here over new year with my partner and friends! Had a lovely time, room was small, comfortable and had what we needed! Could walk everywhere! Would stay again!
Stayed 3 nights in Dec 2023
Response from Ailsa on 24 Jan 2024
Dear Carys,Thank you for leaving us your 4/5 review! We hope to see you at Point A again soon.Kind regards,

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy to everything. Staff very friendly, nothing a trouble. Would definitely stay here again. The only thing we missed was a kettle in the room, although the friendly staff were happy to give us mugs of boiling water. Checkin easy
Stayed 2 nights in Jan 2024
Response from Ailsa on 24 Jan 2024
Dear Lynn,Thank you for leaving us your 5/5 review! We are glad to hear you enjoyed your stay, and we hope to see you again soon.Kind regards,

8/10 Good

Ian

Stayed 2 nights in Jan 2024
Response from Ailsa on 24 Jan 2024
Dear Ian,Thank you for your 4/5 review!Kind regards,

8/10 Good

Jessica

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ailsa on 24 Jan 2024
Dear Jessica,Thank you for your 8/10 review!Kind regards,

8/10 Good

Josoel

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Good price and location.
Fair for its price but not suitable for more then 3 nights I'd say. Good for short terms no doubt. Small rooms and no storage for 2 people. You can't unpack. Breakfast overpriced, plenty options around for half price and better quality/options. Friendly and promptly service, 5* for the staff, extremely helpful and committed. Good location and good price but I wouldn't be back. Not so confortable beds and once again disappointed with the room size.
Stayed 3 nights in Jan 2024
Response from Ailsa on 24 Jan 2024
Dear Josoel,Thank you very much for leaving us your 8/10 review! We are sorry to hear that your stay wasn't completely satisfactory. Our staff works hard to make sure all our guests feel welcome, so we are happy to hear that you were happy with our service and that our location and pricing were to your liking.Kind regards,

10/10 Excellent

james, Greenbrae

Stayed 4 nights in Jan 2024
Response from Nicolas on 1 Feb 2024
Thank you for the review.Best regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ailsa on 24 Jan 2024
Dear Christopher,Thank you for your 10/10 review!Kind regards,

8/10 Good

Haydee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ailsa on 24 Jan 2024
Dear Haydee,Thank you for your 4/5 review!Kind regards,

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Ailsa on 24 Jan 2024
Dear Zoe,Thank you for your 10/10 review!Kind regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ailsa on 24 Jan 2024
Dear Amanda, Thank you for your 10/10 review!Kind regards,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Ailsa on 24 Jan 2024
Hello Joshua,Thank you for your 5/5 review!Kind regards,

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Ailsa on 24 Jan 2024
Dear Jesus,Thank you for your 10/10 review!Kind regards,