「I messaged the hotel via the Expedia app before my stay to request a quiet room. This was completely ignored.
Check‑in was slow and disorganised. 1 staff member serving 1 customer, 2 staff members serving another, and nobody acknowledging the long wait. When I finally reached the desk, the manager actually pulled the staff member who was checking me in away mid‑check‑in. No apology, no explanation, just walked off and left me standing there. Completely dismissive and unprofessional. When he...
「Hotel was in a beautiful setting and felt safe and secure inside the complex. The bed was so comfortable i didn't want to get up.Will definitely stay here again.」
「The rooms need at least an option of having more light. I get the theme for the hotel, but still - the lack of light in the room was deeply inconvenient.
The most disappointing part was the pool area. When I visited in 2022, the pool setup was absolutely amazing for summer - cocktails in a very elegantly done Moroccan themed poolside. Great vibes, great drinks. Now - all that is gone, and the pool cabanas aren’t even properly set up. This was a real disappointment as it was the key reason I’d...
「The hotel and all other considerations a great, what does let the hotel down is the poor breakfast, having stayed a number of times I have consistently found this wanting. I come up for work from Devon once a month and aesthetic and atmosphere are everything to me whilst I am away from home on Business. A good start to my day is also a requirement and this prerequisite is a good edible breakfast. I'm not going to get into the detail, everyone knows what a good breakfast looks like, it doesn't...