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Reviews of The Garrison

4 out of 5
The Garrison
High Street, Fort William, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 334 out of 591 reviews" "
Rating 8 - Good. 171 out of 591 reviews" "
Rating 6 - Okay. 50 out of 591 reviews" "
Rating 4 - Poor. 22 out of 591 reviews" "
Rating 2 - Terrible. 14 out of 591 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sejal, Lexington

Travelled with family
Liked: Cleanliness, staff & service
Rooms, especially the bathrooms were super tiny. Shower was barely enough to stand, and to stop the water not going everywhere they had these curtains which made the small shower very dark. It is ok as we stayed only one night.
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to have a bigger fan. Get hot when sleeping
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal
Stayed 2 nights in Mar 2024

10/10 Excellent

Rona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a two bedroom apartment. The apartments are actually on a road behind the hotel, not inside the hotel. The apartment was spacious and perfect for our group of four. Quiet and clean with good amenities. We had free parking in front of the apartments. Would recommend if you need room for a family.
Stayed 2 nights in Apr 2024

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service
Stunning location, very clean, lovely staff in the main hotel. The apartments feel like a bit of an odd outpost/after thought and wasn't as four star as the main hotel. We had some maintenance issues with our apartment which were partly resolved while we were staying, though it was concerning that the cleaners hadn't reported any of them (particularly heavy radiator falling off the wall, bathroom door unable to open more than half way).
Stayed 4 nights in Mar 2024

2/10 Terrible

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Dogs barking in the hallway at 6am. Paid over $300 CDN a night for no breakfast, queen sized bed, and a pullout bed from the couch. Every 8 to 10 minutes a blower would go off outside. I do not recommend this overyly priced hotel at all!
Stayed 2 nights in Mar 2024

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and food was excellent 👌
Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness
Disliked: Staff & service
The hotel is modern, clean and tidy. Good location. Staff attitude in checking in not great. We had a breakdown on way here and i phoned forward to let them know we woukd be late. No parking spaces available on arrival ans wife had injury to leg that reduced her ability to walk. Staff member said "youll have to drop her off and park elsewhere" . Asked where i could get food at 945 pm, staff member sucked teeth shook head and pointed out a local restaurant which wasnt able to help. No direction to elsewhere. In street parking restricted and nearby car park very dark not many cars there no visible security or cctv. In summary hotel needs sufficient parking for guests. Staff attitude could have been better
Stayed 1 night in Mar 2024
Response from Yvonne on 15 Mar 2024
Hi PaulI am sorry you found my attitude not great at check in.Firstly, my 'sucking in teeth' was more in sympathy as I know, as I live here that no restaurants serve food after 9pm, apart from Spice Tandoori & that was where I suggested you try.Parking - we have 10 spaces for 41 rooms so it is impossible for everyone to have a parking space - this is why we do not advertise parking as it is allocated on a first come, first served basis.I directed you to the overflow parking we suggest to all guests - The West End Carpark.To be honest, not many high street hotels have parking.What I said was ' you can drop your wife & bags off & take to the room before you move the car.I feel you had a very bad day with the car breaking down, then arriving at the hotel late to find no parking & no restaurants open, these things added to your already stressful day!I am glad you at least enjoyed your room.Many ThanksYvonne

8/10 Good

Cara

Liked: Cleanliness, amenities, property conditions & facilities
Pros: stylish rooms, well located, generous coffee, nice local toiletries, good value. Cons: limited storage space, lumpy bed, cold reception, loud guests (and noisy housekeeping?).
Stayed 2 nights in Feb 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Quirky boutique hotel - friendly, great value and excellent facilities.Very clean
Stayed 1 night in Feb 2024

8/10 Good

Amanda

Travelled with partner
Lovely clean property with exceptional breakfast. Staff friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Slightly disappointing
The bed was very comfortable and slept very well. The downside were the lack of hand wash / soap, shower gel and shampoo in the bathroom - despite this being a selling point of the room when being advertised. My wife rang the duty manager on the evening. They turned up with various liquids (in refill bottles) under their arm and attempted to 'top-up' the missing liquids in the various pumps. Unfortunately they were unable to provide any replacement hand soap at the time (no soap bar even?) but managed to fill the shower gel and shampoo. Although the shampoo was now 'sorted' - when we tried to use the pump mechanism for the shower gel, the mechanism was not working (this should have been tested when being filled) - so we still had no shower gel (lucky we brought our own). The cleaning staff should check these things when they are cleaning a room
Stayed 2 nights in Jan 2024
Response from Shona on 3 Feb 2024
Thank you for leaving a review. we would like to apologise for the complimentary soaps not being full for your arrival.On the night you stayed the manager on duty came up straight away and refilled all the bottles (large refill bottles are always used when topping up the toiletries, this is what she was carrying)i think "attempted" is a little unfair of a word to choose as all bottles were topped up fully, excluding the hand soap which you seemed happy about as you had your own for the night, and said you could use the shower gel if needed. The handle for the shampoo just needed twisted to the open position for use.The manager also said she would inform housekeepers in the morning about the hand soap and they would refill as soon as they could. However, as you had the "Do not Disturb" sign on your door this could not be rectified as we could not access your room.We are glad you found the beds very comfortable and had a good night sleep.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Work
1st class hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel Friendly staff amazing breakfast
This was our second stay at The Garrison as we were so impressed the first time. Room was spotless and housekeeping change your towels everyday they also made sure our tea, coffee biscuits etc were always topped up. The breakfast was absolutely out this world with a range of choices that would suit everyone. We had a takeaway one night and they provided cutlery napkins and heated the plates which I thought was a nice touch. Staff were so friendly and accommodating. The Garrison is so close to lovely pubs restaurants train station and all amenities. We will definitely be back
Stayed 3 nights in Jan 2024

8/10 Good

Sammy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top tier. Most places that state the are dog friendly have rules regarding where your dog can or can’t go however we found that this really was a good dog friendly hotel. Didn’t worry if he barked a little, offered him a sausage at breakfast and he was allowed on the bed too. Room was perfect for what we needed, complimentary water and snacks was a lovely touch. And the breakfast was a great amount and good selection kept up full for most of the day! 10/10 would recommend and will definitely be back.
Stayed 1 night in Jan 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay room and bathroom was lovely and clean. Hotel decor was lovely. We had. Drink in the bar on arrival with a complimentary snacks. Staff were fantastic friendly would highly recommended. We will definitely stay again. Lesley&Grant
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, small cell rooms but cosy, clean and well equipped. Dog friendly to which is such a bonus. The breakfast options were great and staff were reallt friendly and helpful. I will be back. Thank you
Stayed 1 night in Jan 2024
Response from Keri on 4 Jan 2024
Thank you Abbie for a lovely review, we are glad you enjoyed your stay & hope to welcome you back in the future

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great price and great location, wish we would have found this place sooner!
Stayed 1 night in Dec 2023
Response from Keri on 4 Jan 2024
Thanks sean for a wonderful review! We hope to welcome you back soon

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Keri on 4 Jan 2024
Thank you Eddie for a great review! We hope to welcome you back soon.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. We stayed in the apartments and couldn’t have had a better experience.

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Fort William
Was a wee chill trip away and didn’t disappoint, service is second to none. Breakfast is amazing
Stayed 4 nights in Dec 2023
Response from Keri on 11 Dec 2023
Thank you for a wonderful review, we hope to welcome you back soon!

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Keri on 4 Jan 2024
Thank you Laura for a great review, we hope to welcome you back soon

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant overnight stay, one star off because the advertised EV chargers were either non existing or non functional. Otherwise ideal for an overnight stay in Fort Wullie
Stayed 1 night in Dec 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

10/10 Excellent

Annabelle

Stayed 1 night in Nov 2023
Response from Keri on 27 Nov 2023
Thank you very much for a lovely review, we hope to welcome you back soon

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute! They have lots of complimentary treats, good value for the property. Rooms were small but it was absolutely excellent. The breakfast was absolute class! Shawna and Val were just amazing!
Stayed 2 nights in Nov 2023
Response from Keri on 27 Nov 2023
Thank you for a lovely review, I will pass your kind comments onto shona & val!

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

10/10 Excellent

Katharine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
What a find! Comfortable, warm, great location. Super breakfast too
Stayed 1 night in Nov 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

6/10 Okay

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Although the room was described as small, I was surprised at just how small it was. I had to leave my travel bag and camera gear behind the room door to allow access around the bed and to the en suite. The 'dressing table' and bedside cabinets were intended to be chic but more resembled part of a job lot of salvaged items which had been treated to look distressed. The 'dressing table' was similarly disappointingly small with no space to place personal items there. It more resembled Monty Don'd potting shed table. Also, the 'wardrobe' or what was passed off as one, was little more than a couple of lengths of 25mm pipe about 250mm long connected by two 90 degree bends to form a open hanging space. (photos available) The architect's and designer's intention was to create a thrustingly chic boudoir which, in my opinion, failed. It provided a clean, double comfortable bed for the evening.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

10/10 Excellent

ELIZABETH

Stayed 1 night in Oct 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

10/10 Excellent

Lai Ling Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice design of the property. Clean and good staff manner.
Stayed 1 night in Oct 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds and friendly staff
Friendly staff, comfortable beds, great for our one-night stay in Fort William.
Stayed 1 night in Oct 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and lovely breakfast. Room was well appointed, clean and warm. Lovely shower too.
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern in a nice location. Good for walking down High Street to the shops, pubs and restaurants. Easy off and easy back on 82.
Stayed 1 night in Oct 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good place. Could be even better
The apartments were well located and the rooms were good with adequate storage. Cleanliness was good. The kitchens lacked some items with some pots not working on the induction hob, no garlic press, blunt kitchen knives for example. A towel rail in the bathroom would have been handy. The drying rack in Apt 3 was in bits. They need to sort out some recycling system though as there is currently nothing. Would book again though.
Stayed 4 nights in Oct 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

10/10 Excellent

Mary, Fort Myers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2023
Response from Keri on 11 Dec 2023
Thank you for your lovely review, we hope to welcome you back soon!

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023
Response from Keri on 16 Oct 2023
Thank you for leaving a review, we hope to welcome you back soon!

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! It is modern, clean, spacious, and had many nice touches like complimentary drinks and treats. We didn’t eat at the restaurant but the ladies working there were lovely and gave us recommendations for places in town. I would book this place again in a heartbeat.
Stayed 1 night in Oct 2023
Response from Keri on 16 Oct 2023
Thank you Kim for a wonderful review, we hope to welcome you back again soon.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Garrison is a pretty unique and interesting place to stay. I really enjoyed the shower and hotel room. Would completely stay there again!

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, staff & service
zero charm
Stayed 1 night in Oct 2023