「The front desk staff was amazing! The rest of the staff was not. Their customer service was terrible, they weren’t helpful with information about THEIR OWN hotel and amenities. The thermostat also suddenly stopped working so we couldn’t control the air. The speakeasy was so overrun with non-hotel guests that we couldn’t get in after paying almost $400 for one night. Kinda defeats the purpose of an onsite bar/speakeasy.」
「The front desk staff was amazing! The rest of the staff was not. Their customer service was terrible, they weren’t helpful with information about THEIR OWN hotel and amenities. The thermostat also suddenly stopped working so we couldn’t control the air. The speakeasy was so overrun with non-hotel guests that we couldn’t get in after paying almost $400 for one night. Kinda defeats the purpose of an onsite bar/speakeasy.」
Daijah