2/10 Terrible
Patrick Q.
19 Aug 2025
Disliked: Cleanliness, check-in, communication
I wish I could give this rental a better rating. The view is amazing and the resort itself is great, but our experience in this unit was far from ideal.Check-In & Cleanliness:Check-in instructions were unclear, leaving us sitting in a hallway calling the owner to figure out where to find them. We entered an unlocked unit to find water leaking from the living room AC and a strong musty smell.Maintenance Issues:The owner acknowledged the leak was a known issue and told us to use pool towels to soak it up—over a dozen were used during our 4-day stay. The living room TV and several lights didn’t work until I discovered a tripped breaker. The visible breaker panel looked fine, so I eventually accessed a second panel in a locked closet to restore power. I felt uneasy doing this but had few other options, as the AC kept shutting off and needed resetting multiple times a day.Comfort Problems:The master bathroom fan/light had a faulty sensor—it kept turning on throughout the night and made it hard for my wife to sleep. I had to unplug it at the source. The kitchen was missing essentials like a baking tray or oven-safe dishes for basic meals.Communication Gaps:Communication from the owner came inconsistently—sometimes by text, email, the VRBO portal, or their own “unit portal,” which made it hard to track key info. The owner also mentioned that our calls were recorded, which I found surprising.Bottom Line:I had to play handyman just to keep things running.
Patrick Q.
Stayed 4 nights in Aug 2025