Pointe West is a well reputable resort and we have rented in the area before. This apartment was not up to expectations. On day of arrival, we noticed breakfast table and chairs were dirty with food crumbs and dust everywhere. Although we are paying for a cleaning service, it did not seem that cleaning was up to par. Secondly, they do provide the starter essentials for bathroom, laundry and kitchen. However, I recommend the kitchen sponges to be changed after each guest. They were old, dirty and had a terrible smell. Also, the dishwasher turns on and runs through the cycle; but dishes were all still dirty. Third, the condo is fit for a max of 10 people, but they do not provide enough bath towels for the ten people. We had to keep washing to redistribute towels. Fourth, bedrooms were equipped with proper sleeping arrangements; but the mattresses were horrible. Sleeper sofa was in no shape for sleeping and I don't think bedding was changed. I noticed bedding in the bunk bedroom closet that was on the floor and looked dirty. Needless to say, we did not use the sleeper sofa. Fifth, kitchen accessories could use some adding to....again for 10 people and making a large quantities, they didn't have a large frying pan to make eggs for example. Nor did they have a large mixing bowl for salad or etc....
Last, but not least, there were sugar ants everywhere! Especially in kitchen and secondary bathroom. The ants got in all my suitcases and clothes and I had to wash everything and wipe down with vinegar.
In summary, I don't recommend this apartment unless they make major improvements.