Bury St Edmunds Giffords Hall Vineyard Hotels

"Didn't stay. Checked and and given room key to a room which was already occupied. Entered room and walked in on other guests. Given another room which was lesser standard than first room. Duty manager was difficult and argumentative. Left the hotel and stayed elsewhere "

"Excellent friendly staff very clean hotel though out the only thing that could have been better was the lunch and dinner menu not much choices also I noticed pool quite cold for me and shower and bath water was just warm not hot and I like a hot bath not a warm bath. "

"Excellent stay and lovely atmosphere "

"Great location, 10 minutes from rhe shops &zoo. Food was lovley, rooms were clean & staff were very friendly & helpful. Would 100%stay again."

"The room was in a neglected state , toilet didn’t flush properly, pillows paper thin, bed rock hard, walls thin, constant banging outside, room smelt damp , very bright flashing from smoke alarm right above bed all night ..a large group of us stayed here for one night and nobody slept well at all. Breakfast was poor choice (no vegetarian option) and took ages to refill when empty and they need more staff around the hotel "

"Ideal base for what we wanted, would recommend as right in town centre"

"Good location "

"A super location for our trip. Rooms are typically small for a pub hotel. Dedicated car park was great "

"No AC and room was so hot, no lift and had a heavy suitcase and lots of stairs, room service menu limited, missing items that I had to ask for. Room furniture old and dated, bad smell when you opened your room door. Would not stay again."