Lobby lounge
Check availability

Reviews of Leonardo Inn Glasgow West End

3 out of 5
Leonardo Inn Glasgow West End
4 Shelley Road, Glasgow, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 275 out of 1000 reviews" "
Rating 8 - Good. 387 out of 1000 reviews" "
Rating 6 - Okay. 196 out of 1000 reviews" "
Rating 4 - Poor. 96 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Bathroom needs regrouting. Breakfast options were bare minimum, could have vegetarian sausages?
Stayed 1 night in May 2024
Response from Greg, reception team member on 20 May 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

4/10 Poor

Chris

Disliked: Property conditions & facilities
The best way to describe this hotel is tired. The curtains were broken in our room. The room was smaller than the Premier Inn we are staying in tonight which I would give an excellent rating to. The Leonardo is on the bus route in to town and has good parking but very little ambience.
Stayed 5 nights in May 2024
Response from Greg, reception team member on 17 May 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

6/10 Okay

Leena

Disliked: Cleanliness, property conditions & facilities
The hotel felt a bit grimy. In general it was an average hotel, but when you looked anywhere in the room it didn’t feel clean - dust and dirt everywhere, everything felt like it had been sitting since the hotel started. Beds were comfy atleast and location was good, however huge car park and would’ve expected free parking for guests.
Stayed 1 night in May 2024
Response from Greg, reception team member on 9 May 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

8/10 Good

Lori, Shaftsbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for our stay before flying.
Stayed 1 night in Apr 2024
Response from Greg, Receptionist on 2 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 Okay

Ghassan

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall not bad for the price Hot water issue it fluctuates
Stayed 5 nights in Apr 2024
Response from martin on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service
The manager was so helpful and friendly, nothing was too much trouble
Stayed 7 nights in Apr 2024
Response from Greg, Receptionist on 30 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from martin on 28 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 Okay

Nancy

Travelled with partner
Fire alarm went off twice around 9.00pm (false alarm), rubber bath mat dirty underneath, shower not easy to use, and all just a bit 'tired'. Weird smell in bathroom (possibly from ongoing works in wall panel next to room). Very handy for hospital and convenient reasonable parking.
Stayed 1 night in Apr 2024
Response from Sophie on 26 Apr 2024
Dear guest, thankyou for taking the time to leave a review. Sorry for the inconveniences you experienced while staying here. I will pass the issues on to the relevant managers and we hope this does not put you off staying with us in the future. Kind regards

6/10 Okay

Caitlin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Greg, reception team member on 25 Apr 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property needs upgrading. Outside the building was unkept, lots of cigarettes buts, smoking area is at the front entrance.
Stayed 1 night in Apr 2024
Response from Sophie on 23 Apr 2024
Dear Amanda, thankyou for taking the time to leave a review. Sorry for the inconveniences you experienced while staying here. I will pass the issues on to the relevant managers and we hope this does not put you off staying with us in the future.Kind regards

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 28 nights in Mar 2024
Response from Sophie on 16 Apr 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

6/10 Okay

Joy

Liked: Staff & service
Disliked: Cleanliness
The room is not clean. I saw a condom wrap on the the table and used tissue paper behind the table. The toilet was stained with a spot of poo. Also, there is this welcome smell when you get in the hall way
Stayed 1 night in Apr 2024
Response from Sophie on 11 Apr 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed.

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 rooms for 4 of us, and the rooms were nice and clean and the breakfast was great. All staff we met was polite and helpful. And for the price the hotel was a great choice and a bargain. We would all stay there again
Stayed 1 night in Apr 2024
Response from Greg, Receptionist on 8 Apr 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for west end and city
Stayed 3 nights in Apr 2024
Response from Greg, reception team member on 6 Apr 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpfull
Stayed 1 night in Mar 2024
Response from martin on 29 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful stuff! Clean property. Good breakfast.
Stayed 4 nights in Mar 2024
Response from Sophie on 28 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 Terrible

OBIAGELI

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for three nights and two out of the three nights the alarm in the hotel went off. On the second day I requested for my room to be cleaned because the bin was overflowing. I came back that evening to find the room in the same state it was left. The bin had not been emptied. On checking out I raised both items with the gentleman on the front desk, possibly a manager, he seemed uninterested in my feedback. I f you want a good night sleep without an alarm going off this is NOT the place to stay!
Stayed 3 nights in Mar 2024
Response from martin on 26 Mar 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards

8/10 Good

Margaret

Liked: Cleanliness, staff & service
The property is in need of upgrade
Stayed 1 night in Mar 2024
Response from martin on 26 Mar 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards

8/10 Good

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
Room was good, recently refurbished although we left the sign out twice for the room to be cleaned which was ignored. Outside window was filthy
Stayed 3 nights in Mar 2024
Response from Sophie on 24 Mar 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed.

10/10 Excellent

Hayley

Stayed 2 nights in Mar 2024
Response from Sophie on 11 Apr 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location and super friendly staff
Stayed 3 nights in Mar 2024
Response from Greg, reception team member on 18 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Chloe

Liked: Cleanliness, staff & service
Rooms are a bit dated and the outside of the hotel makes it looks worse than it is however for what I paid it’s worth the money being so close to Glasgow central
Stayed 2 nights in Mar 2024
Response from Greg, reception team member on 14 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in Mar 2024
Response from Sophie on 11 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

David

.
Stayed 1 night in Mar 2024
Response from Greg, reception team member on 4 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service
Stayed 1 night in Mar 2024
Response from Sophie on 3 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 Terrible

Gregor

Disliked: Cleanliness, property conditions & facilities
Bad smell in room. Tap leaking and causing high pitch noise. Carpet rolled up making it hard to open door and trip hazard. Rooms in need of renovation
Stayed 1 night in Mar 2024
Response from Sophie on 3 Mar 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 Okay

Adam

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel quite tired looking, also gold member and didn’t get room upgrade. Not only that didn’t get a king room that I booked , instead got a double with a single that wasn’t required, staff were friendly enough, just pity room was a downgrade not up.
Stayed 1 night in Feb 2024
Response from martin on 26 Feb 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Greg, reception team member on 21 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very helpful and welcoming staff. Great location with easy access to the carpark.
Stayed 1 night in Feb 2024
Response from martin on 19 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from martin on 19 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, room comfort
Good hotel
I enjoyed my stay here. The staff member I met was polite and friendly. The room was large and comfortable. The bathroom was clean with plenty of towels. The decor was a bit shabby and the bathroom ceiling was peeling in places, but overall the room was great and I was happy. Shower was a bit temperamental at times, but mostly warm! I'd happily stay here again.
Stayed 1 night in Feb 2024
Response from martin on 18 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

4/10 Poor

Brian

Disliked: Staff & service, room comfort
Disappointed
I booked this hotel as a valentines gift, To my disappointment there was marks on the mirror(dripped toothpaste) and the king size bed was actually 2 beds put together and also the bed moves, My other half kept falling in between the beds. I checked out a day early with a family emergency and not even a can we help with anything. To make matters worse, The receptionist never even checked us out. You also have to pay £5 a night parking.
Stayed 2 nights in Feb 2024
Response from martin on 17 Feb 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from Sophie on 21 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Greg, Receptionist on 15 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit.

8/10 Good

Eamonn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff very helpful and polite
Stayed 2 nights in Feb 2024
Response from Greg, reception team member on 14 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

allan

Liked: Cleanliness, staff & service, room comfort
Great stay
Had a great stay at Leonardo west end again, staff are fantastic from reception to the restaurant. My room was clean and The bed was comfortable. Parts of the Hotel are showing their age now like the locks on the room doors and the uPVC windows. The door locks don't always open after using the key card and the windows are very draughty. Both are something than should be looking at replacement but I understand the cost of this. Overall great stay let down my minor things
Stayed 26 nights in Jan 2024
Response from Greg, reception team member on 12 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Greg, reception team member on 11 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

Amal

Stayed 4 nights in Feb 2024
Response from martin on 20 Mar 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Brilliant stay, staff all great and good room. Booked again in two weeks !
Stayed 2 nights in Feb 2024
Response from Greg, reception team member on 5 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

Laura

Liked: Staff & service, room comfort
Basic and adequate
The room was perfectly serviceable for the price we paid. One of the chairs appeared to have been badly stained at one point and th walls are paper thin so bring ear plugs. But really for £35 a night you can't expect much more and the hotel has parking for £5 per night which is very reasonable in the city.
Stayed 1 night in Feb 2024
Response from Greg, reception team member on 5 Feb 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 Okay

Alexandra

Travelled with partner
It’s ok for an overnight. Room needs to be upgraded Lack of power points for charging phones etc On the plus side. - Warm. Good Wi-Fi. Quiet.
Stayed 1 night in Feb 2024
Response from Greg, reception team member on 5 Feb 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Greg, reception team member on 5 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very friendly and helpful
Stayed 5 nights in Jan 2024
Response from Greg, reception team member on 3 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic breakfast
We really enjoyed our stay at the Leonardo Inn. The room was fine, it was peacefuly. Breakfast was very good, served 7 - 10am and we didn't go down for breakfast until 9.40am but the choice was excellent. Lovely cooked breakfast, fresh and hot. Good car park and would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 3 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

Olajide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greg, reception team member on 1 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

10/10 Excellent

Chiputa

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently site
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 1 Feb 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit

2/10 Terrible

Karaina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t be back
Run down hotel. No hot water to shower
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
It was a comfortable bed, towels clean and plenty pillows Disappointed the shower was leaking, and the room could have been a little cleaner aswell.
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for taking the time to leave a review. I am sorry for the issues you experienced during your stay. I have passed on your issues to the relevant managers so that these can be addressed. Kind regards The Leonardo inn reception team

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Greg, reception team member on 28 Jan 2024
Thank you for staying with us and for taking the time to leave such a lovely review. We greatly appreciate your feedback on your stay and we hope to see you again soon for another visit