Cancun Gran Puerto Pier Hotels

"Great ocean view, clean room, great staff."

"Room was very dirty and only cleaned by request, half of the lights did not work- had to shower in the dark. Requested ocean view but received 7-11 view. Most importantly, room door did not lock! There is a pool that isn’t very big but it wasn’t terrible. Location is also very tucked away from everything except for the ferry to Isla Mujeres. I will say that the staff were friendly and welcoming, and the food around the area is good, but do not recommend if you are a solo female traveller. "

"Very clean hotel and amazing staff"

"The pool and patio were lovely with plenty of lounges. the staff was EXTREMELY helpful. Quiet location, safe close to everything."

"The room is always clean. The cleaning staff/wait staff/ front desk/ security/ bellboys are friendly and approachable. The pool always has fresh water and minimal chlorine in it. It is family-friendly, my son has special needs and we stay here for 6 days. I feel safe around the staff and patrons in here. I definitely highly recommend this place. 🌟🌟🌟🌟🌟"

"The place was very outdated. It was clean. The staff was nice. It had the smallest buffet I have ever seen . We did not starve but it was not good. Need to spend an extra dollar and go somewhere different. "

"The pool and beach are great. There are definite hiccups in terms of service - for example not putting a second roll of toilet paper etc. And there is no heat if needed at night. Can be quite windy. "

"The bathroom stinks horrible, staff okay, not very friendly to be honest. The area for this hotel is horrible!!!!!!!! "

"Eduardo and Ricardo are excellent hosts and are always keen to make your stay as pleasant as possible. We actually rebooked for 2027 before we even left. "