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Chateau Star River Guangzhou

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Primary image
Indoor pool, seasonal outdoor pool, pool loungers
Castle Suite | Premium bedding, down duvets, minibar, in-room safe
Castle Suite | View from room
Business Room River View | View from room

Overview of Chateau Star River Guangzhou

Chateau Star River Guangzhou

4.5-star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
No.1 Panyu Road North, Panyu District, Guangzhou, Guangdong, 511430

Explore the area

  • Popular LocationChimelong International Circus10 min drive
  • Popular LocationChimelong Water Park14 min drive
  • Popular LocationGuangdong Science Center23 min drive
  • AirportGuangzhou (CAN-Baiyun Intl.)39 min drive

Room options

About this area

Guangzhou

Located on the waterfront, Chateau Star River Guangzhou is in Panyu neighbourhood and is connected to a shopping centre. Some of the area's popular attractions include Chimelong Water Park and Chimelong Paradise. Don't miss out on a visit to Xiangjiang Safari Park.

What's nearby

  • Chimelong International Circus - 10 min drive
  • Chimelong Paradise - 10 min drive
  • Chimelong Water Park - 14 min drive
  • Xiangjiang Safari Park - 15 min drive
  • Guangdong Science Center - 23 min drive

Getting around

  • Xiajiao Station - 3 min drive
  • Guangzhou South Railway Station - 18 min drive
  • Baiyun International Airport (CAN) - 39 min drive

About this property

Chateau Star River Guangzhou

4.5-star luxury hotel in the heart of Panyu
At Chateau Star River Guangzhou, you can look forward to a round-trip airport shuttle, a corner/local shop and shopping on site. For some rest and relaxation, visit the sauna. Enjoy brunch and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a free theme park shuttle and an indoor tennis court
  • Limo/town car service, an area shuttle and a reception hall
  • Guest reviews speak well of the helpful staff and location
Room features
All 304 rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and climate-controlled air conditioning. Guests reviews give good marks for the size rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and separate baths/showers
  • 40-inch LCD TVs with cable channels
  • Electric kettles, heating and daily housekeeping

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 7 AM to 10:30 AM
  • Airport shuttle on request
  • Local area shuttle
  • Return train station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Free theme park shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: CNY 228 for adults and CNY 114 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Always Cantonese
  • E-cafe
  • Lobby Bar

Things to do

  • 3 outdoor tennis courts
  • Health club
  • Indoor pool
  • Indoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Free theme park shuttle
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofing

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Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CNY 228 for adults and CNY 114 for children (approximately)
  • Airport shuttle fee: CNY 800 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 800 (one-way)
  • Rollaway bed fee: CNY 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Chateau Star River Hotel Guangzhou
Chateau Star River Hotel
Chateau Star River Guangzhou
Chateau Star River
Chateau Star River Guangzhou Hotel
Chateau Star River Guangzhou Hotel
Chateau Star River Guangzhou Guangzhou
Chateau Star River Guangzhou Hotel Guangzhou

Frequently asked questions

Does Chateau Star River Guangzhou have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

Is Chateau Star River Guangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Chateau Star River Guangzhou?

Self-parking is free at this property.

What time is check-in at Chateau Star River Guangzhou?

Check-in is from 2 PM - midnight.

What time is check-out at Chateau Star River Guangzhou?

Checkout is at noon.

Does Chateau Star River Guangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7 AM-10:30 AM on request. A fee of CNY 800 per vehicle applies.

Where is Chateau Star River Guangzhou located?

Located in Panyu, this luxury hotel is within 3 mi (5 km) of Chimelong Water Park, Xiangjiang Safari Park and Chimelong Paradise. Canton Fair Complex is 9 mi (14.4 km) away.

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 74 out of 175 reviews
5 - Excellent 42%
Rating 4 - Good. 63 out of 175 reviews
4 - Good 36%
Rating 3 - Okay. 26 out of 175 reviews
3 - Okay 15%
Rating 2 - Poor. 6 out of 175 reviews
2 - Poor 3%
Rating 1 - Terrible. 6 out of 175 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

David
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Great big room and nice hotel lobby!!!
Stayed 1 night in Dec 2019

5/5 Excellent

Gonzalo, Chile
Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAVE BEEN VISITING THIS HOTEL SINCE OPENING. I REALLY FEEL LIKE HOME. I WILL COME BACK ALWAYS, AND THE MAIN REASON IS MY GOOD FIREND ADAM, WHAT A GREAT SERVICE PERSON!!
Stayed 1 night in Oct 2019

3/5 Okay

JENNYR, Los Angeles
Business traveller, Travelled with group
I was here for a business trip and was told this was the nicest hotel in the area. The location was convenient, food wasn’t bad, and it was overall a decent experience. Initially, our room smelled like a smoking room so we asked to change and they gladly and quickly changed for us. Service here was fine and I don’t have many complaints. There are some food options down the street that were not bad.
Stayed 1 night in Aug 2019

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

5/5 Excellent

Tan
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room are great, soundproofing needed to be improve as we still able to hear sound from outside
Stayed 3 nights in May 2019

2/5 Poor

Verified traveller
Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The check deals doesn’t have anyone who speaks English. I had ask a friend to help out. Almost no one speaks dangling at the hotel. Room service order was wrong and they didn’t understand what I wanted. I could go on, but it’s pointless. The hotel is extremely beautiful and the facilities are amazing, but the service is poor. The rooms could do with better cleaning specially carpets and toilet seats.
Stayed 1 night in May 2019

4/5 Good

Eddie
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Hotel
Big nice room a but some have really weird design like having the sink facing the river. Still nice rooms!
Stayed 3 nights in Jan 2019

5/5 Excellent

Euny
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay 💕
Love love love. Thank you for upgrading my room. VIP rounge was very convenient. I stayed in the corner suite. I loved the bathtub with great view but, bedroom layout wasn’t my favorite
Stayed 1 night in May 2018

5/5 Excellent

tang, malaysia
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel with good service and a stone throw to the zoo in panyu
Stayed 2 nights in Jul 2018

5/5 Excellent

andreas
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateau River Guangzhou
luxurious hotel location somewhat outside of city. Higher end residential district, safely walk able it seems. very good service, various food sources local and international
Stayed 3 nights in Jul 2018