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Four Seasons Guangzhou

Photo gallery for Four Seasons Guangzhou

Primary image
Indoor pool
Indoor pool
View from room
Premium bedding, down duvets, minibar, in-room safe

Overview of Four Seasons Guangzhou

Four Seasons Guangzhou

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
5 Zhujiang West Road, Pearl River New City Tianhe District, Guangzhou, Guangdong, 510000

Explore the area

  • Popular LocationGuangzhou Opera House6 min walk
  • Popular LocationFlower City Square18 min walk
  • Popular LocationGuangzhou Library19 min walk
  • AirportGuangzhou (CAN-Baiyun Intl.)53 min drive

Choose dates to view prices

About this area

Guangzhou

Four Seasons Guangzhou is located in Guangzhou Central Business District, a neighbourhood in Guangzhou, and is near a metro station. Beijing Road Pedestrian Street and Shangxiajiu Pedestrian Street are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Chimelong Paradise and Chimelong Water Park. Looking to enjoy an event or a game while in town? See what's happening at Tianhe Stadium or Guangzhou Gymnasium. Guests appreciate the hotel's convenience for public transportation: Zhujiang New Town Station is 7 minutes on foot and Huacheng Road Station is 8 minutes.

What's nearby

  • Guangzhou Opera House - 6 min walk
  • Flower City Square - 18 min walk
  • Guangzhou Library - 19 min walk
  • Guangdong Museum - 3 min drive
  • Canton Tower - 14 min drive

Getting around

  • Zhujiang New Town Station - 7 min walk
  • Guangzhou South Railway Station - 17 min drive
  • Baiyun International Airport (CAN) - 53 min drive

About this property

Four Seasons Guangzhou

Luxury Guangzhou hotel in Guangzhou Central Business District with 5 restaurants
Along with 5 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site.
Four Seasons Guangzhou offers 344 air-conditioned accommodations with minibars and a safe. Beds feature down comforters and premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, bathrobes, slippers and designer toiletries.

This Guangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
Hua Spa has 9 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy.

Languages spoken

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Lead with Care (Four Seasons)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 278 for adults and CNY 139 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Atrium
  • Yu Yue Heen
  • Kumoi
  • Mondo
  • Catch

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre

Spa

  • 9 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 278 for adults and CNY 139 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Four Seasons Guangzhou Hotel
Four Seasons Guangzhou
Four Seasons Guangzhou Hotel
Four Seasons Guangzhou Guangzhou
Four Seasons Guangzhou Hotel Guangzhou

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 222 out of 313 reviews
5 - Excellent 71%
Rating 4 - Good. 69 out of 313 reviews
4 - Good 22%
Rating 3 - Okay. 13 out of 313 reviews
3 - Okay 4%
Rating 2 - Poor. 4 out of 313 reviews
2 - Poor 1%
Rating 1 - Terrible. 5 out of 313 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.0/5

Eco-friendliness

3/5 Okay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The attitude of one of receptionists is very bad, whose name is Richard. He was always using Wechat during check in. I’ve been waiting for a while in front of desk, but he was playing mobile phone till I say I’m here for check in. Other staff are excellent.
Stayed 1 night in Oct 2021

5/5 Excellent

Stayed 2 nights in Oct 2021

3/5 Okay

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
First class stay ~ excellent room and felt very COVID safe. The staff could not have done more and were very respectful. The breakfast could not be faulted.
Stayed 1 night in Feb 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You Very Much
Thank you very much. Special thanks to Nancy Ou Yang for her warm welcome, Kent Li and the entire Concierge team, and, really, everyone for their professionalism, warmth, and kindness.
Stayed 1 night in Nov 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Seasons of Luxury & Style
The hotel is impressive. I loved the check in on the 70th floor and the atrium was breathtaking. Overall the service was very good. Staff were attentive, helpful, and friendly. The room was very comfortable. However the layout was a bit odd in terms of the placement and location of items in the room. For example, there was no bin next to coffee maker and mini bar , so you had the option to leave your trash on the counter Or walk across the room to drop it in the bin. Similarly with tissues. No tissues placed in the room, so a walk to the bathroom was required each time you wanted to wipe your hands or sneezed. The lighting in the room was also not as flexible as one would hope. The view on the other hand was spectacular. I we had a river view room and was very impressed with the large windows creating a live canvas. Breakfast was fairly good. There was a decent selection of items on the buffet. Fresh fruit, cheese, cold cuts and pastries. My go to breakfast item when we indulge at a stay in a hotel is always Eggs Benedict or poached egg on toast. I was disappointed that they didn’t offer that option. Only fried egg or omelettes were available. The toasters were also old and needed replacing. Overall we really enjoyed our stay. One of the better Four Seasons experiences we have had. I would definitely go back and would also recommend the hotel.
Stayed 1 night in Jul 2020

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Rather disappointed stayed.
I stayed for 2 nights at 2 different rooms. At first room, there was a noticable stained at the sofa and there were an expose electric cables (in my opinion very dangerous) at the bathroom wall lights. At 2nd room, the bed was too soft compare to 1st room at 1st night and leaking shower head which a simple tighten solve the problem. The check in was slow and the room service was very slow too. I am disappointed as these were not reflect four seasons quality. However the Guangzhou tower view was amazing and the pool was great too. The hotel interior is great too. A walking distance to malls and great location for business travellers.
Stayed 1 night in Jun 2020