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Reviews of San Grand Hotel

4 out of 5
San Grand Hotel
No.02 Cau Go Alley, Hang Bac Str., Hoan Kiem Dist., Hanoi Old Quarter, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 176 out of 231 reviews" "
Rating 8 - Good. 41 out of 231 reviews" "
Rating 6 - Okay. 10 out of 231 reviews" "
Rating 4 - Poor. 2 out of 231 reviews" "
Rating 2 - Terrible. 2 out of 231 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Teddington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base to see Hanoi, two days is quite enough to experience this busy city. A combination of air pollution, humidity and temperature limited any enjoyment you might get from this place!
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - staff go above and beyond. Would stay again
Stayed 2 nights in Apr 2024

8/10 Good

Kevin, Teddington

Liked: Cleanliness, staff & service, property conditions & facilities
Staff professional and friendly, which made the stay all the more enjoyable.
Stayed 2 nights in Apr 2024

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely and offered good breakfast and afternoon tea. The location was good but was right opposite local shops, some of which were quite smelly
Stayed 2 nights in Apr 2024

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for your excellent customer service. It’s a beautiful hotel in Old Quarter
Stayed 1 night in Apr 2024

10/10 Excellent

David, Ashford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location in the old city the hotel and staff we would highly recomend. Kylie gave lots of help, advice and organised quality transport to and from the airport. Will certainly use this hotel again.
Stayed 1 night in Apr 2024

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the San Grand Hotel. The staff could not have been nicer. The location was very walkable in the old quarter and very close to the lake. The included breakfast was very good. They were able to store our large suitcases while we were on a Halong Bay cruise.
Stayed 1 night in Mar 2024

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and respectful, breakfast was very good, the room is very nice and super clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Bernard, Yorba Linda

Stayed 1 night in Mar 2024

10/10 Excellent

Ngan choi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location. Very busy outside but it’s quiet inside the room. The staffs are super efficient and friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mohammed Yazer

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Francesca, Campbelltown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay if you are looking for an Old Quarter experience. The staff are very helpful and the rooms are good and the location is in the middle of all the action.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Service is Superlative. Specially Kylie who who would do extra 5 star hotel service in a 4 star hotel. We were after Vietnamese culture immersion. It is literally in front of the door. We love staying here for a week. We were here at San Grand hotel Hanoi with my wife, i will come back with my wife and kids next time. Wish we could have stayed longer. Thanks Kylie and San Grand Hotel.
Stayed 6 nights in Mar 2024
Response from San Grand Hotel Hanoi on 14 Mar 2024
Dear Mr. Ronald,San Grand Hotel management and staff would like to take this opportunity to thank you and your wife for choosing us as a part of your trip to Vietnam. It was our pleasure to serve you and to have a very kind comment from you, it is really more than a bonus to us. Thank you for spending time to share your stay experience. We look forward to welcoming you and your family back to San Grand Hotel Hanoi soon.With our best regards,Phan Luong/Ms.San Grand Hotel Hanoi

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and amenities are excellent. The excellent staff helped us solve a Halong Bay booking problem. We only stayed for one night and wanted to extend our stay but they were sold out.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location with excellent service. Nice rooms and a delicious breakfast. Anything we needed was immediately provided. We stayed here for 7 days, 3 before and 4 after a Ha Long visit. Would have gladly stayed longer and will come back.
Stayed 4 nights in Mar 2024

8/10 Good

Khan, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay in Hanoi and the hotel was close to the majority of the sites. Helpful and friendly staff and my room was spacious enough for a single traveller. Rooftop restaurant had excellent views. Just a shame that the room upgrade was not available. Expedia needs to look into this, as rarely have I been able to take advantage of this supposed 'perk'. Hotels should provide an alternative should a room upgrade not be available.
Stayed 2 nights in Feb 2024
Response from San Grand Hotel Hanoi on 7 Mar 2024
Dear Mr. Khan,Warmly greeting from San Grand Hotel Hanoi, On behalf of the hotel management and staff, I would like to thank you for choosing us as a part of your trip to Vietnam, it was our pleasure and honor to serve you. Thank you for spending time to share your staying experience, we do appreciate your opinion about the room upgrading matter and will strictly look into it to improve our service to get guest satisfaction.We look forward to welcoming you back to our San Grand Hotel Hanoi very soon.With our best regards,Phan Luong/MsSan Grand Hotel Hanoi

10/10 Excellent

Wendy, Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Extremely helpful and courteous staff. Roof top bar was stunning. Morning breakfast buffet was one of the best we have had. Only downside was that our transport van cannot access the street, it is too narrow, but only short half block walk to reach it.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free buffet breakfast option is excellent. They also have free tea with cake and fruits between 2:30 and five in the afternoon. Most people miss this, however, if you stay in Hanoi, this is a nice break in mid afternoon. Hotel itself is very nice, very clean, just watch for the room they are giving you - as you may sometimes get worse room that you paid for which was the case with us during our first stay there before Ha Long Bay. Anyways, overall well worth the visit and the money we paid for. Also - very difficult to beat their view from their restaurant and sky bar:)
Stayed 1 night in Feb 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, and wonderful location. The hotel was clean and the staff was very accommodating and friendly. Kylie Tran ensured our stay was amazing, and assisted us with everything we needed. Would definitely stay here again!

10/10 Excellent

CHOL SU

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice and clean room and bathroom. Great breakfast buffet. Close to Hoan Kiem lake.
Stayed 4 nights in Feb 2024

6/10 Okay

Luz

Travelled with family
Disliked: Staff & service, amenities
The hotel was dated and smelled of food at hallway of our rooms, bedding was thin and bed sheet had a hole. The surrounding of the hotel was crowded and noisy. Breakfast was average but the view overlooking the lake from breakfast floor was unbeatable. Overall, not recommended.
Stayed 1 night in Feb 2024

8/10 Good

AJIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean but small . Particularly if you get back room then window is really small. Other than that thia place is good.
Stayed 4 nights in Jan 2024

8/10 Good

Janey

Travelled with group
Liked: Cleanliness, property conditions & facilities
We thought the hotel was perfectly located. Rooms were quiet and comfortable. Staff in reception were excellent. The breakfast was mediocre and the staff at breakfast did not go out of their way to service us.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tamimi

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Warren

Stayed 1 night in Jan 2024

10/10 Excellent

Andy, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location with a lovely view over the lake if you go to the sky bar. All the staff were fantastic - helpful and personable. Room were clean and cosy and the bathroom had a great shower. Highly recommended
Stayed 2 nights in Jan 2024

10/10 Excellent

Anjuly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is right in the heart of old Hanoi, really good breakfast and wonderful customer service by Kylie!
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars
Staff were wonderful. Everything was great highly recommend.
Stayed 3 nights in Dec 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I stayed in while visiting vietnam! Felt out of a hallmark movie!! Ruby and Tracy were so wonderful.

10/10 Excellent

Leena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Kylie and every one of the staff at San Grand were simply phenomenal. The level of customer care is the best I have experienced anywhere in hotels I’ve stayed which are many the world over. Besides the level of care and attention to detail from staff, the rooms are so comfortable and can’t be faulted. Beautifully decorated and maintained rooms and property overall. Location very ideal. Breakfasts high quality. It feels like such a find and a home in the heart of Hanoi.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lavinia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to anyone planning to visit Hanoi. The entire team are super friendly and look after your every wish even opening the door for me every time I left the hotel. The rooms are cleaned daily to a very high standard. I made full use of the roof top bar which gives great views across Hanoi and over looking the Lake. There is a Lady called Kylie front of house she will do her upmost to get you what you need & can sort all transport needs to & from the Airport she is a genuine asset to this hotel and super friendly and approachable.

10/10 Excellent

Kimleng, Sandy Bay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the great location. All nearby food and drink location . Rooms are very clean, modern and no noise interruption. Staffs are very friendly and care about customers especially miss Kylie Tran. I would recommend to all visitors who come to visit Hannoi. I would give 10stars out of 10. You won’t be disappointed about it .

10/10 Excellent

Lavanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience with warm and hospitable staff - Mai, Mr Cuong, Lea, and Kylie were all very helpful and welcoming :)
Stayed 4 nights in Dec 2023

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Really great stay at San Grand Hotel. Staff couldn’t have been more welcoming.
Stayed 2 nights in Dec 2023

10/10 Excellent

EVAN, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and clean. The staff is polite, friendly, and helpful.
Stayed 2 nights in Dec 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very loud. Could hear all noises outside

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, what a find this hotel was - the views, location, and the staff! Amazing! It became our ‘ base’ as we explored other out of Hanoi sights, all organised by the fabulous Mia and Kylie, both from the hotel. Service plus! The hotel is also so convenient to food streets, shopping and the beautiful lake. A beautiful hotel in a great location.
Stayed 3 nights in Dec 2023

10/10 Excellent

Rosaline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay. Quiet, modern hotel in a lively walkable neighbourhood. I keep wanting to check out the skybar, but unfortunately, it rained both times I stayed here. We will be back again.
Stayed 2 nights in Dec 2023

8/10 Good

fong

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Nov 2023

6/10 Okay

Ray

Travelled with family, Travelled with group
Liked: Staff & service
The hotel rooms were smaller than expected, no place to store luggage and no drawers to put away your clothes. The sink drainage was not good did not drain well, and shower pressure is poor water sometimes warm or extremely hot continuously. However on the positive note the morning buffet breakfast was good and staff is very friendly and pleasant. Overall the area was quite convenient and within walking distance to shopping and restaurants. Although overall I gave it an average rating I would still recommend this hotel.
Stayed 3 nights in Nov 2023

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The San Grand experience
The stsff, service, breakfast and ambience of the hotel are wonderful. All staff are attentive , very friendly and skilled in their duties. Hotel is well located in the Old Quarter. A great hotel to stay in.
Stayed 3 nights in Nov 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Check in was really fast having stayed a couple of times and that the staff already has my details. Room though a bit small but comfortable with all the required necessities. Sound-proof of the windows could be better . Breakfast at the roof terrace was great considering the price of the room. Tried the hotel spa for the 1st time. Staff Emma was very helpful in arranging the type of treatments I wanted . Overall a good boutique hotel to stay in the heart of Old Quarter. Staff really helpful and friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rosaline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. Easy walk to the lake. Convenient store located right beside the building, literally on the right side. Yummy restaurants withib a short Grab ride costing less than 50 cents. Friendly staff, clean room, delicious breakfast and free afternoon tea. Will be back in a month. See you soon!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hospitality agents
Excellent staff service. Charlie, Tyler, Cuong and Kylie are the most genuine, enthusiastic and professional hospitality agents I have encountered in a very long. It was a pleasure staying at the hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, they went out of their way to make your stay the best possible, would definitely go back
Stayed 2 nights in Oct 2023