Richmond Hanover Country Club Hotels

"The room and hotel facilities were clean. We enjoyed the breakfast. There were many construction workers parked there but there was still enough parking available."

"Breakfast menu was limited. Needed some fruit & danish. Hot food was good. "

"Clean rooms"

"The pool was dingy and not clean- stuff floating in the water. Yuck!"

"short stay, clean room 10/10"

"Nice"

"Room was clean, property was quiet, and staff was friendly and helpful "

"Upon arrival, they offered no early check-in, it was okay because we were there for a volleyball tournament and the place was packed. Other hotels have always allowed early check-in so was just disappointed. I can back around 30 minutes after the scheduled check-in time. Our room was still not ready, I was told they were behind with cleaning. So I missed part of the tournament waiting to get checked in. The room felt warm but I turn the AC on so to cool down. When we came back that night late, the tournament didn't end until after 10:30, the room reeked of marijuana, was not cool at all and the refrigerator was not cool. We figured since it was late, the room would cool down over night. At 2am we called the front desk and the phone just rang and rang. My son started having asthma issues as he's allergic to dogs and the room must not have been clean enough. We found out they allow dogs. I opened the window to try and get some air, messaged the desk and still no response. My daughter and son were sleeping and we had to be awake early the next day for the tournament so I didn't go downstairs to complain. We just suffered through the night. My son went to the Patient First the next morning to get an inhaler. All in all it was the worst experience I've ever had in a hotel. Think twice before booking..."

"Overall, the experience wasn’t terrible, but it also was not close to amazing. Right as you walk into the lobby, the smell of the hotel’s pool smacks you quickly and it’s pretty potent - either the pool is over-chlorinated and/or the ventilation is poor. In my room, the coffee machine was missing parts (the basket) and couldn’t even be used. On Saturday morning I went downstairs to tell the woman working the desk, and she just looked at me and said “okay”. The coffee maker was never fixed, no part was brought, etc. I also let the gentleman working the front desk about this during my checkout. He was definitely the most hospitable staff member I encountered - he provided excellent customer service. Otherwise, the room also wasn’t seen or tended to by any staff on Saturday either to do anything for towels, sheets, etc. Would I stay here again? Probably not - there are multiple hotels in the area around the same price range."