「Bed was a full not a queen.
Room stank of marijuana.
Bed was an extremely worn out box spring that collapsed towards the middle. There were two twin beds in the closets we used instead but there was no spare bedding or linens in the place.
The only soap in the place was a hand soap. Nothing for showers. Only two towels. If you wanted to wash your hair or something you were out of luck.
The only dresser or place to put things was broken with a sign saying not to touch it.
We almost left...
「Bed was a full not a queen.
Room stank of marijuana.
Bed was an extremely worn out box spring that collapsed towards the middle. There were two twin beds in the closets we used instead but there was no spare bedding or linens in the place.
The only soap in the place was a hand soap. Nothing for showers. Only two towels. If you wanted to wash your hair or something you were out of luck.
The only dresser or place to put things was broken with a sign saying not to touch it.
We almost left...
「Great location, updated decor, spacious clean interior, easy parking (& entry around back of building), responsive host, nice to have coffee and pasty shop downstairs but it's not noisy. Very comfortable...even has a small view of the river. Wish we could stay longer!!!」
「Great location, updated decor, spacious clean interior, easy parking (& entry around back of building), responsive host, nice to have coffee and pasty shop downstairs but it's not noisy. Very comfortable...even has a small view of the river. Wish we could stay longer!!!」
「The property was exactly as listed. We enjoyed our stay! We had a question about the battery in the lock and they answered back right away! Definitely recommend!」
「The property was exactly as listed. We enjoyed our stay! We had a question about the battery in the lock and they answered back right away! Definitely recommend!」
「Girlfriend weekend away perfect location. Everything was directly out our door. We walked we shopped we ate at all the amazing restaurants on Main Street. Rejuvenation to the soul. Extra special for the additional things provided like the Keurig pot with Keurig, coffee and sugar and a tea box just very thoughtful.We already have the same loft booked for the festival of the Little Hills this weekend and we’re really looking forward to it」
「Girlfriend weekend away perfect location. Everything was directly out our door. We walked we shopped we ate at all the amazing restaurants on Main Street. Rejuvenation to the soul. Extra special for the additional things provided like the Keurig pot with Keurig, coffee and sugar and a tea box just very thoughtful.We already have the same loft booked for the festival of the Little Hills this weekend and we’re really looking forward to it」
「The property was beautiful. The stay was amazing. It was centrally located to everything in St.Charles. It was especially close to the event space that I used. Great for a short getaway to unwind」
「The property was beautiful. The stay was amazing. It was centrally located to everything in St.Charles. It was especially close to the event space that I used. Great for a short getaway to unwind」
「The thermostat was broke and would not heat -above 53 degrees Fahrenheit. Luckily there were two space heaters in the apt (which kind of makes me think the owner know this) we shut bedroom door and turned on the space heaters when we got to room. It never warmed up. The keypad was frozen when we left this morning and I sent messages to owner early this morning. He has still not responded to me. It was way too cold to enjoy. There are stains on the furniture and mouse trap in upstairs...
「The thermostat was broke and would not heat -above 53 degrees Fahrenheit. Luckily there were two space heaters in the apt (which kind of makes me think the owner know this) we shut bedroom door and turned on the space heaters when we got to room. It never warmed up. The keypad was frozen when we left this morning and I sent messages to owner early this morning. He has still not responded to me. It was way too cold to enjoy. There are stains on the furniture and mouse trap in upstairs...
「Location, location, location! This is the perfect spot for easy access to adorable downtown Saint Charles. It’s quite roomy and very clean and new inside despite being an old building. It was a great stay for my family of 2 adults and two teens, who used the upstairs loft as their own private hangout. Having parking included is very convenient. The kitchen is huge and has everything you need to make meals. The beds were super comfortable. The TVs were all quite large and new. If you are...
「Location, location, location! This is the perfect spot for easy access to adorable downtown Saint Charles. It’s quite roomy and very clean and new inside despite being an old building. It was a great stay for my family of 2 adults and two teens, who used the upstairs loft as their own private hangout. Having parking included is very convenient. The kitchen is huge and has everything you need to make meals. The beds were super comfortable. The TVs were all quite large and new. If you are...
「The code to enter the building and condo were incorrect and the response time was poor.we had zero A/C the entire stay making our stay very uncomfortable.」
「The code to enter the building and condo were incorrect and the response time was poor.we had zero A/C the entire stay making our stay very uncomfortable.」
"Drury might not be a luxury hotel, but it is the most generous and responsible hotel I have ever stayed with. This hotel really complies its aim to create happy customers. In my view, they do it much better than those 4-star and 5-star hotels.
Drury offers not only free hot breakfast, but also simple hot dinner (though they called it “snack”). Good coffee is provided at lobby all day. No resort fee. Over night parking is the only extra charge. The parking lot conveniently located to an attached building and is safe.
The location is perfect and safe. It locates just next to the aquarium.
Staff are friendly and very helpful and they do know how to comply the hotel’s policy (to create happy customers).
Our AC in room was out of order at 5AM during hot summer. We were waken up by the heat. We called the front desk, but at that time, they can only sent a big fan up to the room for us, as the maintenance staff would only be available at 8:00.
When we checked out, the front desk knew our experience, and told us that they would return what we had paid. They returned the room and parking charges, as well as the deposit right after we checked out. We were impressed with how the hotel's frontline staff handled this issue.
We will definitely choose to stay with Drury Hotels. This is the most generous and responsible hotel we ever experienced. They truly care about their customers."