New York Hearst Tower Hotels

"Excellent "

"What stood out at this Hotel is, the employees! The BELLMAN are amazing. Louis, Charles, Eddie. THANK YOU! Yes they’re working for tips, however they truly go above and beyond to help you. Whether it’s 12 suitcases or finding your Uber/Lyft ride and walk you to the other block. Front desk was very helpful, they even had an early check-in for our arrival. The hotel itself definitely can have a revamp in the rooms. However, our room was still very nice. To be there at Christmas time is so magical, get the room that overlooks the cathedral you’ll never regret it. Last, but not least the delicious coffee and bakery was my favorite part each morning. The staff was still friendly and so helpful on Christmas morning. Bless them for their hard work in that day! If you’re a mom you know.! Also how could I forget the location? The location is perfect. We truly can’t wait to come back. Bring lots of bucks because the food is not cheap. The only down fall."

"Everything about our stay was great. Our first interaction with the hotel was a phone call re our flight being delayed, meaning we would not arrive until the early hours, when we called to advise the reply was 'sorry your flight was delayed but i will make a note on your booking and i will be here to get you checked in very quickly so you can get some sleep'. This was very reassuring. We initially had a room on the street side and due to me being a light sleeper the street noise kept me awake .. i want to point out this is not the hotel's fault, its the joy of being in a city that never sleeps and was not consistent all night it was just felt worse by me being a light sleeper... we spoke to reception and they advised if we packed our bags and left them in the room pre 12pm and come back at 3 pm, they would then sort us an internal room and move all our belongs to the new room. These 2 acts of kindness made our trip along with the hotel being clean and all staff members always being friendly and welcoming and but we will definitely be back to this hotel the next time we visit"

"Our room was great!!! The bathroom was huge!!! Bed was very comfortable. TV had great channel choices. We also utilized the bar upstairs, and the bartender and drinks were great. The location was also fantastic, literally steps from Times Square. Parking was easy, across the street from the hotel. We parked and didn’t need to move it until end of stay. Very convenient. I would highly recommend this hotel to anyone staying in NYC. "

"Best hotel I’ve stayed in in NYC! Everything was perfect"

"The room was clean, the staff was friendly, the breakfast was very good and fresh and not that expensive. "

"The hotel is espectacular. The room and attention is exceptional "

"Close to everything very clean"

"Amazing location. Great restaurants and bar in hotel. "