「Staff were lovely - bright, cheerful and very helpful. We ate there every night as both the menu and the food were very good. Will be going back when next we are in Hexham 」
「Staff were lovely - bright, cheerful and very helpful. We ate there every night as both the menu and the food were very good. Will be going back when next we are in Hexham 」
「I have stopped at this hotel may times, the staff are always very freindly as are the locals,no food being served in hotel at the moment and you have to go across the road to the sister hotel The County for breakfast, not a problem for me as I don't tend to bother with breakfast, there are plenty of eating spot out in Hexham so eating out was no hassle, I always try and stop here when I'm working in Hexham which I do every 3 months. 」
「I have stopped at this hotel may times, the staff are always very freindly as are the locals,no food being served in hotel at the moment and you have to go across the road to the sister hotel The County for breakfast, not a problem for me as I don't tend to bother with breakfast, there are plenty of eating spot out in Hexham so eating out was no hassle, I always try and stop here when I'm working in Hexham which I do every 3 months. 」
「Lovely big room and Bathroom, very clean. Friendly helpful staff. No noise from pub below and it was a Saturday Night. Lots of eateries around and very central. Hairdryer and fan in room. 」
「Lovely big room and Bathroom, very clean. Friendly helpful staff. No noise from pub below and it was a Saturday Night. Lots of eateries around and very central. Hairdryer and fan in room. 」
「I booked a superior room which was very comfortable and clean. We overlooked the river and had a double aspect room (317).
Staff were all very friendly and went out of their way to see that we were happy.」
「I booked a superior room which was very comfortable and clean. We overlooked the river and had a double aspect room (317).
Staff were all very friendly and went out of their way to see that we were happy.」
「The room was excellent, bed was so comfortable that we slept in on our 1st night, leaving only 1 and a half hours to get ready for a wedding we were going to. The bathroom was lovely, a large shower with rainfall head. Very deep bath that we used on 2nd day. A great menu and restaurants to choose from. The bar was so welcoming with a great whiskey selection for myself and cocktail selection my partner loved. The staff were very friendly and attentive. Our stay Matfen Hall was excellent and I...
「The room was excellent, bed was so comfortable that we slept in on our 1st night, leaving only 1 and a half hours to get ready for a wedding we were going to. The bathroom was lovely, a large shower with rainfall head. Very deep bath that we used on 2nd day. A great menu and restaurants to choose from. The bar was so welcoming with a great whiskey selection for myself and cocktail selection my partner loved. The staff were very friendly and attentive. Our stay Matfen Hall was excellent and I...
「I was a completely unplanned visitor who trekked the moors at night to reach the Inn. Though the only thing that happened on the moors was fulfilling an American's silly Holmesian fantasy of walking the moors at night, everyone was concerned for my safety and I really appreciated that.
My stay was wonderful, the food was really delicious, and everyone with whom I spoke was just up-front and pleasant.
I will be back some day and guess where I'll stay?」
「I was a completely unplanned visitor who trekked the moors at night to reach the Inn. Though the only thing that happened on the moors was fulfilling an American's silly Holmesian fantasy of walking the moors at night, everyone was concerned for my safety and I really appreciated that.
My stay was wonderful, the food was really delicious, and everyone with whom I spoke was just up-front and pleasant.
I will be back some day and guess where I'll stay?」
"We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us.
However, nothing happened until we chased for an update a few days after our check-out. And they said they would check the cctv almost after a week has passed. Then our case was transferred to another manager, who then rejected all the promises given to us earlier. We just asked for a letter.
The fact is that I handed over a suitcase in working condition to the hotel staff, and was returned with a damaged suitcase.
The series of failed promises show how the hotel management treat their clients. I don't think I would stay with them anymore."
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."