Wokingham Holme Grange Craft Village Hotels

"Rude restaurant staff not much information given at check in. "

"There was a car park which was easy to use and felt safe. The room was big, clean and very comfortable. The staff on reception were very friendly and checked in to make sure everything was okay with our stay. Very good value for money and would highly recommend. "

"Really clean room. Lovely grounds and entrance into the lobby. Everything was perfect. Usually hotel rooms in these places are noisy and cold but this was perfection. Staff were really nice too."

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"Service excellent, breakfast filling. Rooms large with good amenities. "

"The hotel let itself by not having a high chair for our 6 month old baby at breakfast. Breakfast was quite quiet yet they didn’t have more than 2x high chairs in the whole hotel. It meant we had to hold our baby while trying to eat breakfast. Shame, as we were looking forward to a nice breakfast where we could relax. "

"The property was clean and tidy. The curtains and the bedspread looked a bit dated. The shower cubicle looked a bit worn but the shower itself was hot and had good pressure."

"We really enjoyed our stay at Premier Inn. Where ever we interacted, the staff was very professional and extremely helpful. The hotel itself is more of a self service which I am fine with. There is an Aldi right next door which is very convenient. The room was very clean and pleasent. Our stay was great. Why 4 stars? Their Internet connection is VERY slow. If you are planning on doing work while you are there, you will need to find another solution. They do have a paid version which I did not try as it is limited to two devices. With my family, we had at least five to six devices. Our price for stay was excellent. You cannot beat this place for price."

"Lovely stay, clean house "