Hon Trau Nam Hotels

"The hotel is new, modern, and clean; however, my overall experience was extremely disappointing and, at times, I did not feel safe. First, the room had what appeared to be a sewer or drainage issue, causing a strong and unpleasant smell throughout the room. This created significant discomfort and affected the quality of my stay. Second, because the hotel is located on an island, guests must rely on the hotel’s electric car (Tuktuk) for transportation. Unfortunately, the shuttle line management was chaotic and poorly organized. Many guests repeatedly cut in line, and staff did not step in to manage the situation or enforce order. Guests were often pushing and scrambling to get on the shuttle. On one occasion, another guest sat on part of my leg while trying to force herself into an already full shuttle. I had to ask her to stop and explain that there was no space. The most serious issue was a safety incident while I was waiting in line. A group of three people cut in front of me. I politely explained several times that I had been waiting in line. In response, one of them aggressively hit my hand and pointed me back toward the line in an intimidating manner. Even after moving to another line, that person continued making negative comments and pointing at me. As a result, I felt unsafe, and insecure. For a 5-star hotel, this level of poor crowd management and lack of staff intervention is unacceptable. The hotel failed to provide a safe, organized, and comfortable environment."

"We have no complaints. Stayed for two days and the staff, property, and amenities were all great. Peter helped us check out and made sure we got on our way to the next location without any issues. Highly recommend this hotel!"

"My family had a fantastic time here. The hotel is gorgeous, staff is polite, kind and courteous, and the buffet breakfast and dinner are out-of- this-world. I’ve never had Buffett this good in my life. The only negative was that you couldn’t really swim in the crystal clear beach water bc there were jellyfish. I would recommend this hotel to anyone."

"My room was very clean and roomy.I had a big, deep bathtub.The water was hot.The air condition was cold.The staff was warm and inviting always smiling.The breakfast buffet was Amazing packed with choices galore, you even had choices of eggs made fresh"

"Breakfast menu kind of boring, basically same stuffs every day. Staff don’t know how to speak English , having difficulty on communication. "

"Beautiful resort with a spectacular view of Nha Trang. Property kept in immaculate condition. Service from the staff was exceptional. Would not hesitate in staying again"

"Clean. Beautiful ocean view."

"We spent five nights at L’Alya Ninh Van Bay as a family of four, and it was an incredible experience. The setting and privacy define this place. The resort sits in a quiet bay framed by mountains and open water, with so few villas that you rarely feel other guests around. That sense of space and calm is what makes it feel truly luxurious. On arrival, my wife actually started crying because she was so moved by how beautiful it was. The villas and grounds are immaculately maintained. Everything worked, nothing felt overlooked, and housekeeping serviced the room twice daily. Service was warm, attentive, and responsive. Our butler, An, was outstanding and made the stay seamless. Breakfast was excellent—fresh, varied, and well executed. A mix of Western and Vietnamese options, good fruit, strong coffee, and made-to-order items. It set the tone for the day. Food overall was very strong. The grouper grilled in banana leaf was a highlight (order in advance—they source it fresh for you). We also appreciated the personal engagement from the restaurant management team. A private sunset cruise on the catamaran—with canapés, bubbly, and a waterslide for the kids—was unforgettable. A true luxury experience defined by setting, privacy, and thoughtful execution. We’re very glad we chose to come here."

"Great place to stay to connect with nature "