Pre-arrival calls aroused unnecessary anxiety. First class service on arrival. Gold VIP status not acknowledged. Upgrade not available in spite of very low occupancy on arrival, however the room assigned was quite adequate.
Concernes abated by 1st class service and amenities. We hosted local friends for dinner in the restaurant and I must say it was a true gastronomic delight. Good Beef is extremely hard to find in Vietnam. Well prepared Steak is is almost impossible. This Chef hit 4 home runs completely out of the park. Steaks.. perfect, sides perfect, appertif perfect, service perfect. And the ambiance.. OMG, the best in Nha Trang.