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"Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain. "

"The staff helped us during every step of our stay. Amazing outdoor onsen. Particularly loved the breakfast which offers Japanese cuisine as well as the more typical continental options. Very spacious rooms. Also worth mentioning the hotel is right outside Nagano station as well as several great restaurants, which we found quite practical."

"The buffet, room , staffs and amenities were all awesome "

"The room was comfortable. They even had a choice of pillows. The breakfast (Japanese and Western choices) was EXCELLENT, featuring regional specialties in a tatami dining room with a city view. The location was convenient, near the train station, with many nearby dining and shoppping options. We would definitely stay there again when in Nagano. "

"Excellent accommodating some English-speaking staff, clean room, well appointed for onsen life. Great location!"

"Room was clean and with great amenities. Super friendly staff. Hotel is in a fantastic location. "

"Clean room"

"Cozy ryokan in a nice area. The lady in charge was very friendly and welcoming. "

"Lovely hotel in a great area, we would definitely stay again"