「Room was comfortable but that’s the only positive. Arrived for self check-in within the stipulated time, and the room was not cleaned since the last guests. Customer service is difficult to reach and might be a bot (?). Said to leave immediately because the room was double booked. When I said no, they said that actually they’re just confused with another reservation and they will send a cleaner. Had to wait awhile. Overall very stressful and terrible lack of service - I can’t properly explain...
「Room was comfortable but that’s the only positive. Arrived for self check-in within the stipulated time, and the room was not cleaned since the last guests. Customer service is difficult to reach and might be a bot (?). Said to leave immediately because the room was double booked. When I said no, they said that actually they’re just confused with another reservation and they will send a cleaner. Had to wait awhile. Overall very stressful and terrible lack of service - I can’t properly explain...