Kauai Spa Hotel

"The pools and poolside bar was perfect. Food was good, but the dining room was underwhelming. All the staff was great, especially the valets. "

"New updated rooms. Great amenities throughout the hotel. Great staff"

"The location and outlook (right in the beach) is great and the price was reasonable. The property and the room felt shabby. Our bathroom door had a hole in it that was just covered up with tape. The staff were a little surly and made me feel awkward asking for anything. "

"Everything was beautiful. My only issue was when sitting at the pool, I love a staff member to wait on me. The waiter told us about the QR code to view the menu but never came back to take our order. Instead, I had to walk to the bar to order myself and then go back to pick it up. Yes, the walking is good for me -- but I'm on vacation at an expensive resort -- please pamper me. "

"Solid for a Hilton Garden Inn. If you're expecting a resort, you won't find it. But it's great place if you're honest with expectations. Great location for families with beach and playgrounds steps away. "

"This was our second stay at this particular resort and it was lovely other than the weather. "

"My husband & I booked a villa for a month-long stay. He has residual physically difficulties as a result of strokes he suffered in 2006.The first several days were highly stressful. I specifically selected a villa with a roll-in shower. Prior to our departure from CT, I called to confirm the bathroom in our villa was handicap accessible with a roll-in shower. I was advised the reservation did not include these requirements. The reservation was updated to include the requirement. Upon check-in we were advised we were assigned temporary accommodations (2 days) until a unit with a roll-in shower would be available. The villa we moved to on the 3rd day also DID NOT have a roll-in shower. A step-up/in shower is not safe for him. We contacted the front desk to have a supervisor witness the unsafety of him entering & exiting the shower. The maintenance staff made every effort to make the shower in the villa safe but could not. Ultimately, we were moved to a 3rd (upgraded) villa in a much nicer (quieter) section with the required bathroom accommodations. After the accommodation issues were resolved the remainder of the stay was highly pleasant. The front end & maintenance staff were very professional & responsive. The cleaning staff did a good job & was also very pleasant. The property & villas are well maintained & pretty."

"Great place"

"The property was well kept, except there was an odor of stale smoke in the condo for the duration of our stay. Also the property was quite a bit removed from any store or restaurant (we needed to use a car to get to and from Princeville, the nearest town). The staff was great and the location meant that the only noises were the crows of the roosters and calls of the birdlife."