Karuizawa Kumoba Pond Hotels

"comfortable accommodation for family vacation with 4 person. "

"非常棒的位置，服务和设施。服务一流。无论是Villa的接待人员还是滑雪场的工作人员态度都非常好，非常客气。前台的妹子都很漂亮，还兼当司机，有什么问题都非常耐心的回答，有一次电话里沟通不清还特地跑到别墅当面给我示范。租赁滑雪装备时工作人员也非常耐心的给我们一件件试穿，还主动叫车送我们回别墅。住villa的客人在度假村内无论去哪都可以叫专车接送，去车站和购物中心也有专车接送，其实距离也不远，后面都不好意思麻烦他们了，自己走过去。别墅非常温馨舒适，房间也大，我们一层楼别墅住6大1小也没觉的局促。滑完雪泡个温泉，到服务中心喝个免费下午茶，再回到别墅点起个火炉坐在摇椅上简直是神仙般的享受。唯一觉得差点的就是温泉的设施，进门就要脱鞋，一路赤脚走到二楼，更衣室地板都有水，不是很干净，也没有按摩椅，和专门的温泉酒店还是有差距，但也算不错了"

"Good value for family. Enjoyed the dinner! "

"This hotel is a perfect place to have vacation. Perfect service, perfect food, and perfect room. "

"Staff was excellent in making sure we had a comfortable room. Provided all the helpful details about the amenities and services. Always smiling and willing to help. "

"The staff is very helpful and always warm welcome. The location is very good and quiet. "

"It was a good stopping place for the outlet shopping. Good location with lots of local eateries. "

"perfect!"

"This place is very good, will visit again"

"Staff was extremely friendly and helpful. Room was nice and comfortable for our group of 3."

"The room was spacious and very clean. "

"Tidy and room space"

"This new hotel is absolutely gorgeous! The amenities make your stay comfortable, relaxing, and cozy. The onsen has a lovely view. Restaurant breakfast was delicious with a wide variety of options. The rooms have been thoughtfully designed. Staff are friendly, helpful, and provide service that was above & beyond. We’re already looking forward to visiting again! "

"Lovely hotel "

"ホテル内外にエスカレーター、エレベーター、スロープが無いので、高齢者や怪我人にはツラい。"

"Cute and lovely little hotel! Comfortable accomodations, and the owner even drove us to the train station in the morning for free. Thank you so much!"

"Excellent choice in Karuizawa! Super recommend. Morning menu is also great. Experience the rental service of Japna-manufactured beauty device also :)"

"Very comfortable stay! The room is clean, pretty and relatively more spacious than other hotels in Tokyo! Staff is so helpful too. "

"Great room"

"Excellent hospitality. "