Lucerne Lake Side Promenade Hotels

"The location is perfect is very centrally located. The place is very very clean. The staff is very cordial professional. The breakfast is very abundant. Excellent. There’s a lot of different variety of food like I mentioned very safe. Everything is in walking distance all the shopping and many restaurants and tourist places to go and visit I highly recommend this place is really really good."

"Everything was as expected."

"Although the menu was limited for Americans, the service provided by the staff was exceptional, as well as, the filtered coffee. No coffee machine to operate, just pour and enjoy.."

"Room was great! Staff just only the one that I checked in with she saw us and avoided it till another staff came in then she hurry to check us in. But overall was great."

"Items are similar daily . Food quality is good . "

"We absolutely loved this place! The staff were all so friendly and kind. The rooms were nice!! The beds were so comfy! The location was PERFECT. We couldn’t recommend this place enough. One thing to be mindful of, the shower water would randomly change temperature (it would suddenly go ice cold or very hot) and then go back to the normal temperature you set. It was strange. We would stay here any and every time we were in Luzern without hesitation! Ps. Go to “Bakery Bakery” for coffee and amazing treats! "

"When I read previous reviews I thought they were referring to another hotel. I understand that Switzerland is very expensive and the location of the hotel is excellent. However, the hotel falls short. I was under the impression that climate control meant air-conditioning. I was wrong, the room was hot and there were no options to cool it but open a window to the loud street noise and traffic. The breakfast was disappointing. For two of the three days, there was no fruit, zero! Warm yoghurt, scrambled eggs like rubber, very limited options. Room cleaning was also not up to standard expected of a 4 star (mould in the shower). Staff were ok but no-one stood out. Its been a very long time since we stayed in a hotel without a fridge in the room. I could go on and on."

"The main cafeteria room was not available to go eat in during restaurant operation, there was not really anywhere to eat or heat our lunch (maybe it is only because we took the "cell" room but nonetheless...). The room itself lacks a couple of things, first is shower and toilet privacy with semi translucide walls, the steps to get on top of bunk beds are so small that it hurts your feet, the window is too high for a normal person to be able to access it and open or close it... Good idea but implementation is to be revisited..."

"Beautiful hotel, well trained staff, good location"