「Spacious rooms and tidy place. You will meet the cutest and friendliest cat in the lobby my daughters had great fun playing with. There was a small incidental omission on part of the management and they insisted on providing rent free room for the next 24 hrs and would not accept payment. Very nice people. 」
「The presentation of towel no good, you can save the world to put less instead of too much. You may left a note at wall, you may request more if needed. I saw more than 6 towel.
Car park exit under construction, please keep up 」
「The hotel is sort of in the middle of nowhere in an industrial area not close at all to any tourist attractions. There is also no public transportation in Penang. The room is okay, but every time I try to use hot water for showering or from the sink in the bathroom, I have to let the tap run for at least 10 minutes before the water becomes hot. Not only does this waste water, it is extremely inconvenient for guests who are on a tight schedule. The sink in the bathroom also leaks water, and I had...
"The hotel is located in the town centre and is around 10-15mins walking distance to surrounding tourist spots and eateries.
We stayed in a spacious Deluxe suite which can easily accommodate 4 persons. There’s abundance of TV channels provided which is a bonus. Beds and pillows are definitely comfortable. Need to pay a couple of hundred for deposit when check in, so don’t forget to take it back. The 2 bottles of water are not free. Somehow our Deluxe room is in the adjoining high rise building and you need to walk across the carpark entrance to get into the building, my major concert is the security , although outsiders don’t have an access card, but they can still follow you into the lift and go up, and I noticed that the security guard at the car park entrance doesn’t really check on people entering the lift lobby.
The other minor issue is the quality of their maintenance works, it seems they could be more attentive to details of their work, it’s not that these will affect the quality of staying, it’s just looks odd having things like toilet seat and sockets are installed crooked/ misaligned in a so called “luxury” hotel, not to mention that the furniture are not high end “luxury” stuff.
Front desk and staff are friendly and helpful 👍👍.
Overall we had a pleasant stay, I would definitely recommend to anyone travelling to Penang."
"1 .wellcoming staff are excellent
2 Inexperienced front desk staff (I
gave her Marster card to pay for
room deposit, but she asked for
visa card.they asked for tax,but I
have already paid by Expedia.
3. It was difficult to contact the
housekeeping department to
change for another pillow."
