Lindsborg Pet-friendly Hotel

"Older hotel, clean room, Nice staff, breakfast lady was super nice."

"Okay"

"I chose this hotel after reviewing it online, particularly because of the pool area, which looked like a great feature for my three kids who were traveling with me. Unfortunately, the experience did not meet expectations. Upon arrival, I was required to pay a room deposit that was not disclosed anywhere on the website. That was frustrating, but I moved forward with the stay. We planned to use the pool during our second night, only to find that it was out of service. While the hot tub was still operational, that wasn’t a suitable substitute for young kids who were specifically looking forward to the pool. Since we were staying for four nights, I decided to address the issue at checkout, hoping for a reasonable resolution. When I spoke with the manager, I was told that I should have mentioned it earlier and could have been refunded and left. That response was disappointing. Suggesting that I should have uprooted my family mid-stay due to a maintenance issue on the hotel’s end is not a reasonable solution. Beyond the pool, there were several maintenance and quality concerns throughout the room. The bathroom flooring was coming up, and the bathroom door was delaminating and falling apart. The refrigerator did not have a proper freezer, though items would freeze if the temperature was set to maximum. Additionally, the website advertised a continental breakfast that included items like eggs and bacon. However, during our stay, breakfast options were limited. "

"Ridiculed at by the owner for having a service dog and told Ellie, my service dog, that she was sorry that I didn’t love her. Ellie is my protector and I love her as much as she loves me. The woman then wanted to charge me a Pet Fee, requested papers on my service dog and wouldn’t allow us to stay in the room we booked. ALL ILLEGAL UNDER THE ADA. I am not going to take action, but I hope the owner reads this. CONSEQUENCES OF ADA NON-COMPLIANCE FOR HOTELS. Financial Penalties and Lawsuits: Federal Fines: The Department of Justice can impose fines up to $75,000 for the first violation and $150,000 for subsequent violations. Private Lawsuits: Individuals can sue for violations, often leading to costly legal fees and settlements. ADA HOTEL RULES FOR SERVICE ANIMALS: Allowed Access: Service animals must be permitted to accompany their handlers in all areas of the hotel where the public is allowed, including dining areas, public restrooms, and guest rooms. NO “PET” FEES: Hotels cannot charge a "pet fee" or "cleaning fee" for a service animal, as they are not considered pets. However, if the animal causes damage, the guest can be charged for repairs. PROHIBITED QUESTIONS: Staff cannot ask about the person's disability, require medical documentation, or request a special ID card or training documentation. ROOM ASSIGNMENT: Hotels cannot isolate guests with service animals to specific, inferior rooms or, for example, a designated "pet-friendly" floor. "