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Reviews of The Angler, Ascend Hotel Collection

2.5 out of 5
The Angler, Ascend Hotel Collection
1510 Us Highway 59 South Loop, Livingston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 95 out of 249 reviews" "
Rating 8 - Good. 78 out of 249 reviews" "
Rating 6 - Okay. 38 out of 249 reviews" "
Rating 4 - Poor. 15 out of 249 reviews" "
Rating 2 - Terrible. 23 out of 249 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was damp & smelled of mold. Water damage/mold evident in room & hallway. Bedding was damp. Carpet was damp & FILTHY. My daughters feet were BLACK & gritty after walking from shower to bed. No coffee cups in rm or coffee service area, just stryo condiment cups. Bathroom faucet was leaky, closet door handle broken. No extra TP. At checkout no Manager available, desk clerk offered some excuses, said no biz cards available so i could contact her manager. I rarely leave reviews of any sort but this place is a safety hazard & should just be shut down until it can be repaired. NOT WHAT YOU EXPECT FROM HAMPTON!!!
Stayed 2 nights in Sep 2021

2/10 Terrible

Shelley, Woodville

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible, smelled like mold, stains on the carpet, no shampoo, the tv didnt work, horrible experience. Filed a complaint with the company
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. Would have given an excellent rating if not for the remodeling going on.
Stayed 2 nights in Aug 2021

10/10 Excellent

Coy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top shelf attendant at check in
Check in attendant was extremely professional, courteous & knowledgeable. Great communication, I had no questions for he provided all information at check in. Top shelf attendant.
Stayed 1 night in Aug 2021

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the stuff was good but why through Expedia charge me over $140 I get the $25 for deposit in case of damages and stuff. I don’t get that I just got another transaction taken out of my account for $225 after checkout and before time also I called and they said nothing was wrong with the room. I still haven’t gotten it back.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Jul 2021

2/10 Terrible

rosalinda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Terrible. No hot breakfast. Cheap hotel
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
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Stayed 4 nights in Jul 2021

6/10 Okay

Hector

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever!!!!
We stayed at the Livingston location, close to the lake. We didn’t physically check in until around 9:30pm, so when we arrived we were exhausted and just showered and went straight to bed. All night I was uncomfortable on the sheets and the air conditioner was running loudly and poorly. The next morning I woke up and when I removed the comforter I saw a disgusting site on the sheets and they had not been changed from the previous customer, they were stained all over and rough to the touch, I was horrified and disgusted! My daughter and I slept on I do t even know what it was nor do I want to imagine it. When I notified the front desk (Jessica) she basically argued with me and denied what we were looking at and said the manager was out of town the next 3 days and nothing could be done until then. Terrible customer service especially for paying over $100 a night for less than a 12 hour stay! I will post this photo and experience everywhere I can if this isn’t resolved soon!
Stayed 1 night in Jul 2021

8/10 Good

Joseph

Liked: Staff & service
What to expect in Livingston
Friendly staff, overpriced for the location, condition, and amenities. No conditioner available.
Stayed 1 night in Jul 2021

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No swimming pool
I expected a swimming pool but next time I will do better research before booking a hotel.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property needed to be updated. There was a moldy smell throughout the building and in out room.
Stayed 4 nights in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021

6/10 Okay

earlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stays
We left a day early due to other obligations. But the bed was not as comfy as I hoped.
Stayed 3 nights in Jun 2021

8/10 Good

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
It was humid which made it a little uncomfortable. We think the air conditioner was affecting the room. On the floor in the non carpet area it was wet.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very helpful friendly and professional... there was great detail given to cleanliness
Stayed 2 nights in May 2021

10/10 Excellent

Katrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great service at check in gym was santatized and open. Room was comfortably cozy
Stayed 1 night in May 2021

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Very good
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Quiet. Comfortable bed. Constant problems with tv. On site tech assistant seemed incompetent. Facility undergoing remodeling. No breakfast room. Cold breakfast, only limited options. Difficult access to facility.
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
This property falls far below Hampton standards due to remodeling. Hot breakfast was advertised for this property and none available. Ice machine on floor was inoperable. Construction debris in many locations. Yet online information gave no hint. We were expecting Hampton standards and found Motel 6.
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
It was okay. Needs some air freshener. & deep cleaning
Stayed 1 night in Apr 2021

10/10 Excellent

Margaaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk person very friendly but room was filthy. Smelled bad when I walked in and then to add injury to insult there were roaches and bugs crawling all over my room. Never again will I stay here
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
They are remodeling. That needs to be taken into consideration.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

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Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2021

6/10 Okay

Justin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’ll do in a pinch.
This isn’t a normal Hampton Inn. The room was much smaller than most. The hotel is in poor condition. There are signs in the lobby announcing a new Hampton Inn. I guess they’re going to rebuild. It had some of the Hampton amenities but not all. I probably wouldn’t stay there again unless it was cheap. The staff is super friendly.
Stayed 1 night in Feb 2021

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Satisfied
Stayed 1 night in Dec 2020

4/10 Poor

younes

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy camper
Nice, comfortable, quiet...
Stayed 1 night in Nov 2020

6/10 Okay

Melinda

Disliked: Room comfort
There were no toiletries in the bathroom. The bed was not the quality of comfort as many other Hampton Inn Hotels have that we have stayed in. No iron in the room.
Stayed 1 night in Oct 2020

6/10 Okay

Alexx347, Houston

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Right now the Hotel is under remodeling so we didn’t get to enjoy a hot breakfast. That is my favorite thing about this hotel and it let me down. Also the pool is not at the hotel, it is in the hotel near the Hampton. I was really disappointed that they did not disclose they were going through some remodeling. I had a cousin that booked a reservation and when she got there, she didn’t have one. Not sure what happened but she did receive a confirmation number when she called.
Stayed 1 night in Oct 2020

6/10 Okay

Hellen

Travelled with family
Stayed 3 nights in Sep 2020

6/10 Okay

Bobbie

Stayed 2 nights in Jul 2020

2/10 Terrible

NW, Little Rock

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not available, stating due to Covid, but it seemed that the hotel was also under remodel and the lobby was affected. Would have been nice to know that ahead of time.
Stayed 1 night in Jul 2020

4/10 Poor

Trina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was clean but there was a old pizza box in the frig the light in the bathroom didn’t work the main reason we stayed there was a pool for our grandson no pool as advertised and no continental breakfast the a/c didn’t work that well over all it was a miserable stay
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel room is under construction. Walls not painted. They did not offer breakfast as stated in your description.
Stayed 1 night in Jun 2020

2/10 Terrible

Armando

Disliked: Staff & service, property conditions & facilities, room comfort
No televising work, a/c not working
Stayed 1 night in Jun 2020

6/10 Okay

Kym

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Disappointed
I was disappointed when I walked in the lobby to find it in complete disarray and undergoing complete remodel. No breakfast was available due to construction. Had I known this I would have stayed elsewhere. There was no blow dryer in the room. I was charged a premium price for this room.
Stayed 1 night in May 2020

2/10 Terrible

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs Help!!!
This is the first Hampton Inn I have ever had issues like this the rooms smelled awful old wet moldy smell, after the first night we left I had such a headache I could not stay another night.
Stayed 2 nights in May 2020

8/10 Good

Marco

Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great property and the staff was very friendly
Stayed 1 night in Jan 2020

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Matthew

Business traveller
Liked: Staff & service, room comfort
It was fine and comfortable though under construction
Stayed 1 night in Dec 2019

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

AmandaK, Rome, TX

Business traveller
Liked: Cleanliness, staff & service, amenities
They are still doing some renovations which will make it really nice. The fitness center was just put in a few days before, and they hanged the door on it during my stay. Good breakfast, friendly staff, quiet facility. The only issue was the moldy/mildewy smell in my room, which was really powerful when I walked in but I got used to it. I've experienced the same thing in Singapore and Honolulu hotels; something having to do with a hot humid location and an old HVAC. It was annoying but harmless.
Stayed 2 nights in Oct 2019