2/10 Terrible
Nikola
19 Sept 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never this place and Never Hotels.com
Warning! Never book this place! This should be family calm holiday for me and my kids. Ive informed place 6hrs before our arrival about arrival time (we wanted to check in during stadard check in hours, but I prefer to be sure).Style of which Sarah (manager) comunicated was ridiculous, saluting people doesnt exist, responding calls doesnt exist, I must sent her even prove of our reservation. We arrived on time as Ive announced them, but surprise apartment was dirty, filthy, basic stuff was broken and it definitelly wasnt in the conditions to accomodate us!Ive again tried to call her and as usual she wasnt responding as again i needed to send her pictures, videos via messages (at least I have proof for all what happened later).I needed to drag my kids out to London, as she told me shell send cleaner to clean this mess. Ive tried to inform Hotels.com about situation asking them to relocate me, because I had some serious suspicion, that something wrong will happen.No one helped me, line was keep shutting down! Only response of Hotels.com was we wil contact property and let you know (this didnt happen). When we came back apartment had only changed bedding but remained filthy and pieces broken! And top on the cherry pie hot water didnt work, so I could even make shower to my kids. Again contacted Sarah which (wished me good nigh -ridiculous yes). Second day she came saw situation is not resolvable and I run away with my kids! Still waiting refound 2weeks as we ddint stay there!
Nikola
Stayed 4 nights in Sep 2019