Lotte Department Store Busan Main Branch

Staff were very friendly and the room was spotless. The location is excellent, with a subway station right next door and plenty of great cafés nearby. Everything felt very clean and well-maintained.

The location of the hotel was in the middle of everything happening from night life to shopping with a lot of food options from street food to sit-down, close to a lot of shopping from Lotte department store to smaller shops. Also, it was central to all the medical spa and cosmetic surgery facilities. We were a bit skeptical when we arrived because the hotel is located above a bowling alley and the first floor is open to anyone on the street, but it still felt safe because those without a hotel key wouldn't be able to get to the hotel room floors. I liked that my room was cleaned daily but no amenities like tooth brush, tooth paste, comb, etc. beyond towels and two bottles of water. However, their laundry machines worked very well. Even though they only had 3 washers and 3 dryers, it worked out and cleaned/dried my laundry so I can continue on my journey to Japan after visiting Busan. The staff were fine not as friendly as people in Seoul and the English speaking staff were limited. One down side was that I didn't like that we had to put a cash deposit to use their hotel umbrellas on a rainy day. All hotels I've stayed at offered umbrellas for free when it rains...so this is something to reconsider to improve their customer service. Overall, the hotel stay was good and I would recommend for first timers visiting Busan who want to be in the heart of night life, food, and shopping, and I liked the hotel's clean and large size rooms.

We liked the spacious living room, kitchen, bedrooms, and bathrooms. The listing stated that the property could accommodate up to 8 guests; however, the sleeping arrangements were only properly prepared for 5 people. The remaining guests had to sleep on extremely thin pads that were referred to as futons, which were not very comfortable. The accommodation would be much better suited for 8 guests if the third bedroom had a double or queen-size bed instead of a single bed, and if thicker, higher-quality futons were provided for additional guests.