Lutzhorn hotels from HK$731

"Staff was shorthanded but they handled everyone and everything so professionally and they were extremely patient. Great customer service throughout the hotel."

"Overall excellent. Only two comments: the breakfast is too expensive for what they provide and the pool should be open later into the night as people often don't have time to go to the pool before 10pm. Otherwise everything about this place was magnificent."

"Good hotel, close to the airport, we requested two extra pillows and we were promised in 1/2 hour, and waited for two hours. It never showed up other than that. Everything is good."

"Unfortunately I do not share the same positivenes over this hotel as the ratings suggest. Worst of all is the front desk personel. We engaged with two different individuals, and they acted like they would rather be somewhere else. Breakfast buffet is good with a broad selection of things. Our beds were hard as a rock, and pillows way to soft. The gym has new Technogym machines. That's positive. We paid twice for our parking... Once in the hotel parking machine, and then again when leaving the parking area, as the areas are divided into areas. I asked about this at the reception, but they said nothing about that. So now I have to claim a refund... "

"Although a good budget business hotel - there was an issue with the heating - and the rooms very hot with no cooler fresh air - sleep quality was horrible as a result. Bed and pillows comfy - shower had great pressure for long hair, cool little Self serve snack bar was good."

"The property is massively overpriced for the quality of the hotel. There is essentially little to no service, the room are designed to be on Instagram but not to sleep in them… For the same price one can get substantially higher quality rooms elsewhere in Hamburg/St Pauli, or equivalent quality/service for half the price. You should pass"

"Lovely"

"The staff was quick, friendly and professional"

"If you read my previous review on this hotel, you will probably be surprised that I returned. The management offered me their nicest room with the breakfast to try and compensate for my previous day. This room was clean, although two black towels were found behind a chair that were obviously nothing to do with the hotel. It was a bit weird sleeping in a round bed with the mirrors above it, one could only imagine that it was 1 way glass with camera above you filming 😬 the bathroom was still something out of the year 2000 and seriously needs a revamp, but my biggest grip, considering you are trying to impress and already disgruntled customer, was the heating did not work and the room was like a fridge. To be totally honest, your hotel is a complete and utter contradiction of itself, the outside of the property looks absolutely beautiful, the disappointment hits you like a tsunami when you walk into a room. All in all, highly disappointing and it would not matter if you offered me a week of free stays, I will not be returning. "