Morristown Manley Plaza Hotels

"bed was very comfortable"

"The room was small. One of the aueen size beds had full size sheets. We had to ask them to change it. The tub/shower had black stuff falling into it from the wall. The staff was unfriendly. They weren’t rude they just weren’t helpful and seemed like they’d rather not have to deal with customers. The only friendly staff member I found was the lady at the desk when we checked out. The food was bad. The service at Granny Cluckets was even worse. We sat at the table 30 minutes before our server walked by to tell us she would be with us in a little bit. Fifteen minutes later she finally came to take our order. When we got our food we were missing some items. No one apologized for the long wait. No one apologized for us missing part of our order. The manager said they could comp our meal, but I bought breakfast passes on their website and we were using those. The manager said she couldn’t give us back our money because we bought the passes online. I don’t understand that because it was Country Cascades website that I used to buy the passes. The pizza tasted like frozen pizza. We never tried out the “waterpark”. It was very small and too crowded. The hotel was in a good location. That’s about the only positive thing I can say about our stay. "

"Clean rooms next time I'll get a bigger room. Ask for a extra pillow and cover and received hours later after we were asleep. Check in was easy . Bathrooms were everywhere and very clean . "

"Great customer service, good price, good facilities and great location."

"Clean room, great atmosphere , and family friendly! "

"Clean room , nice staff. Have stayed here quite often while visiting pigeon forge. Not quite the same quality as when the original owners had it but still good for the price. "

"For the hour we were there it was horrible. Rude front desk person because of complaining about the cleanliness and condition of the room. We took pictures of dead bugs, torn sheets and two obvious damages to the bathroom (wall and sink) which we showed them to the gentleman. Upon trying to get a new room the gentleman stated that all there rooms were the same and if we didn’t like the first room then we wouldn’t like any of the others. Again the worst hotel we’ve experienced in our over 40 years of traveling."

"Clean rooms"

"Very clean, beautifully located by the river. Close to many restaurants and shopping. "