Kochi Mattancherry Palace Hotels

"The rooms were clean and spacious"

"Beautiful hotel in a great location. Extremely friendly staff and I lovely atmosphere. I would highly recommend. "

"This is such a nice place to stay in Fort Kochi. The rooms are simple but very bright, clean and comfortable. The staff are incredibly nice and helpful and the location is great, right in the heart of Jewtown. "

"Clean spacious rooms, very nice breakfast. Friendly staff and great housekeeping. Excellent location. "

"Clean rooms"

"The building was absolutely beautiful and the welcome from reception was excellent. "

"We had three rooms booked for a party of 6. The bathroom in one of the room was smelly and remained so even after the staff did some cleaning there. Most of the towels had a mildewy smell. I'd say about half the towels. Finally, the drain in the shower does not keep up with the tap. As you shower the soapy water starts to pool at your feet. Post shower you need to quickly wash your feet again. When I complained about this, they sent an electrician to fix it who said that is just how the plumbing works. Each of those issues costs a start in the review. The staff is courteous and tries to be helpful. They are likely operating within constraints that they have no control over. All in all, it was an experience I would not want to repeat. ... oh.. one more thing: the pillows are massive - not sure who can sleep with their neck at the angle that imposes on your neck. They do bring a standard and sensibly sized pillow if you ask. The overall experience was far worse than would be expected at the prices the hotel charges. And I can't account for gap between my experience and what the ratings say. My guess is that the locals have different tastes and expectations. My living and traveling has mostly been in North America and Europe. "

"Service was good, very relaxing, lovely location away from the busy city."

"Extremely good. Host is awesome. Staff is awesome. Property is awesome. "